While Apple has an "Exchange and Repair" web page (http://www.apple.com/support/exchange_repair/) where they list current repair and exchange programs, the following "video card" item hasn't made it to that page yet:
….from: http://support.apple.com/kb/TS5167
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program Symptoms
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
Resolution
If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:
* Apple Retail Store: Set up a Genius Barhttp://concierge.apple.com/reservation/us/en/techsupport/ appointment. * Apple Authorized Service Provider: Find one herehttps://locate.apple.com/. * Apple Technical Support: Contact ushttp://support.apple.com/kb/HE57 for local service options.
Before you go in for service, please back up your data. Learn more about backup optionshttp://www.apple.com/support/backup/.
If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.
Additional Information
If you believe you have paid for a repair or replacement due to this issue, contact Applehttp://support.apple.com/kb/HE57 regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
Apple will continue to evaluate service data and will provide further updates to this program as needed.
Last Modified: Aug 17, 2013
Hi Wayne,
If we have one of these systems, can we just take it into the bookstore for service?
Thanks!
--- Dave Gabrielson Information Technologist, Department of Statistics Dave.Gabrielson@UManitoba.CAmailto:Dave.Gabrielson@UManitoba.CA 323 Machray Hall 204-474-6688
On 2013-08-18, at 9:43 PM, Wayne Billing <Wayne.Billing@umanitoba.camailto:Wayne.Billing@umanitoba.ca> wrote:
While Apple has an "Exchange and Repair" web page (http://www.apple.com/support/exchange_repair/) where they list current repair and exchange programs, the following "video card" item hasn't made it to that page yet:
….from: http://support.apple.com/kb/TS5167
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program Symptoms
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
Resolution
If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:
* Apple Retail Store: Set up a Genius Barhttp://concierge.apple.com/reservation/us/en/techsupport/ appointment. * Apple Authorized Service Provider: Find one herehttps://locate.apple.com/. * Apple Technical Support: Contact ushttp://support.apple.com/kb/HE57 for local service options.
Before you go in for service, please back up your data. Learn more about backup optionshttp://www.apple.com/support/backup/.
If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.
Additional Information
If you believe you have paid for a repair or replacement due to this issue, contact Applehttp://support.apple.com/kb/HE57 regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
Apple will continue to evaluate service data and will provide further updates to this program as needed.
Last Modified: Aug 17, 2013
_______________________________________ apple-list mailing list apple-list@lists.umanitoba.camailto:apple-list@lists.umanitoba.ca http://lists.umanitoba.ca/mailman/listinfo/apple-list
We will be able to handle these service issues. Please book an appointment with (7010 with Andrea) before bringing systems in for non-urgent repairs.
Carol Antrobus Manager, Computers on Campus 204.474.7007 Www.umanitoba.ca/bookstore
From: Dave Gabrielson <Dave.Gabrielson@umanitoba.camailto:Dave.Gabrielson@umanitoba.ca> Date: Monday, August 19, 2013 11:15 AM To: Wayne Billing <Wayne.Billing@umanitoba.camailto:Wayne.Billing@umanitoba.ca> Cc: AECP List <apple-list@lists.umanitoba.camailto:apple-list@lists.umanitoba.ca> Subject: Re: [APPLE-L]: FYI: iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program
Hi Wayne,
If we have one of these systems, can we just take it into the bookstore for service?
Thanks!
--- Dave Gabrielson Information Technologist, Department of Statistics Dave.Gabrielson@UManitoba.CAmailto:Dave.Gabrielson@UManitoba.CA 323 Machray Hall 204-474-6688
On 2013-08-18, at 9:43 PM, Wayne Billing <Wayne.Billing@umanitoba.camailto:Wayne.Billing@umanitoba.ca> wrote:
While Apple has an "Exchange and Repair" web page (http://www.apple.com/support/exchange_repair/) where they list current repair and exchange programs, the following "video card" item hasn't made it to that page yet:
….from: http://support.apple.com/kb/TS5167
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program Symptoms
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
Resolution
If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:
* Apple Retail Store: Set up a Genius Barhttp://concierge.apple.com/reservation/us/en/techsupport/ appointment. * Apple Authorized Service Provider: Find one herehttps://locate.apple.com/. * Apple Technical Support: Contact ushttp://support.apple.com/kb/HE57 for local service options.
Before you go in for service, please back up your data. Learn more about backup optionshttp://www.apple.com/support/backup/.
If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.
Additional Information
If you believe you have paid for a repair or replacement due to this issue, contact Applehttp://support.apple.com/kb/HE57 regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
Apple will continue to evaluate service data and will provide further updates to this program as needed.
Last Modified: Aug 17, 2013
_______________________________________ apple-list mailing list apple-list@lists.umanitoba.camailto:apple-list@lists.umanitoba.ca http://lists.umanitoba.ca/mailman/listinfo/apple-list
Thanks Carol! Will do.
Cheers!
--- Dave Gabrielson Information Technologist, Department of Statistics Dave.Gabrielson@UManitoba.CAmailto:Dave.Gabrielson@UManitoba.CA 323 Machray Hall 204-474-6688
On 2013-08-19, at 12:03 PM, Carol Antrobus <Carol.Antrobus@umanitoba.camailto:Carol.Antrobus@umanitoba.ca> wrote:
We will be able to handle these service issues. Please book an appointment with (7010 with Andrea) before bringing systems in for non-urgent repairs.
Carol Antrobus Manager, Computers on Campus 204.474.7007 Www.umanitoba.ca/bookstorehttp://Www.umanitoba.ca/bookstore
From: Dave Gabrielson <Dave.Gabrielson@umanitoba.camailto:Dave.Gabrielson@umanitoba.ca> Date: Monday, August 19, 2013 11:15 AM To: Wayne Billing <Wayne.Billing@umanitoba.camailto:Wayne.Billing@umanitoba.ca> Cc: AECP List <apple-list@lists.umanitoba.camailto:apple-list@lists.umanitoba.ca> Subject: Re: [APPLE-L]: FYI: iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program
Hi Wayne,
If we have one of these systems, can we just take it into the bookstore for service?
Thanks!
--- Dave Gabrielson Information Technologist, Department of Statistics Dave.Gabrielson@UManitoba.CAmailto:Dave.Gabrielson@UManitoba.CA 323 Machray Hall 204-474-6688
On 2013-08-18, at 9:43 PM, Wayne Billing <Wayne.Billing@umanitoba.camailto:Wayne.Billing@umanitoba.ca> wrote:
While Apple has an "Exchange and Repair" web page (http://www.apple.com/support/exchange_repair/) where they list current repair and exchange programs, the following "video card" item hasn't made it to that page yet:
….from: http://support.apple.com/kb/TS5167
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program Symptoms
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
Resolution
If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:
* Apple Retail Store: Set up a Genius Barhttp://concierge.apple.com/reservation/us/en/techsupport/ appointment. * Apple Authorized Service Provider: Find one herehttps://locate.apple.com/. * Apple Technical Support: Contact ushttp://support.apple.com/kb/HE57 for local service options.
Before you go in for service, please back up your data. Learn more about backup optionshttp://www.apple.com/support/backup/.
If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.
Additional Information
If you believe you have paid for a repair or replacement due to this issue, contact Applehttp://support.apple.com/kb/HE57 regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
Apple will continue to evaluate service data and will provide further updates to this program as needed.
Last Modified: Aug 17, 2013
_______________________________________ apple-list mailing list apple-list@lists.umanitoba.camailto:apple-list@lists.umanitoba.ca http://lists.umanitoba.ca/mailman/listinfo/apple-list
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Carol Antrobus -
Dave Gabrielson -
Wayne Billing