I think I’m getting a lot of people who reported this issue this morning and it is not working for them. Thanks to those who reported the issue.
As per Allison Erhardt…they “need UMNet IDs to trace what is happening to specific accounts as this is not a problem affecting everyone.
Please ask for the UMNet ID of the patron, or library card number. You don’t need to send them to me, I’ll pull them from the VR logs. Thanks.”
From: lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca]
On Behalf Of Ganga Dakshinamurti
Sent: Monday, October 05, 2015 10:13 AM
To: Zoe Green; VR List
Subject: Re: [Lib-virtual-ref] VR question about library access
Zoe, your link was of great help this morning. In one hour on VR, I was deluged with questions and every single one was about problem getting connected to the library. Your taking time to send that help line
was my lifesaver this morning! Thank you for thinking for the poor souls following you after a problem!
Ganga
From:
lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca]
On Behalf Of Zoe Green
Sent: Sunday, October 04, 2015 4:18 PM
To: VR List <lib-virtual-ref@lists.umanitoba.ca>
Subject: Re: [Lib-virtual-ref] VR question about library access
Aack! Typo -- We *were* …Sorry about that.
From:
lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca]
On Behalf Of Zoe Green
Sent: Sunday, October 04, 2015 4:06 PM
To: VR List <lib-virtual-ref@lists.umanitoba.ca>
Subject: [Lib-virtual-ref] FW: VR question about library access
Hi all,
We we’re getting a lot of patrons reporting access problems on the weekend – it seems many students don’t have their “Libraries” box checked off in Iridium.
I uploaded instructions to Sci/Tech’s Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here’s the link in case you want to use it too:
Cheers,
Zoe Green
Sci/Tech Library
204 474-9281