Hello,
We had an inappropriate chat incident recently that required us to permanently block the IP address of the offending party.
This is a good time to review the procedure.
1. It is difficult to know the exact nature of the query. Do not ignore queries; if you are unsure of the appropriateness, accept the query and
remain professional at all times.
2. If at any point during a VR chat you are asked an inappropriate question (“Are you female?”, “Are you married?”, etc.), you should immediately use the following
script:
"It is clear that you are not contacting the Libraries AskALibrarian service for research information. Your IP address will be blocked and information regarding this chat will be turned over to the Campus IT Security Coordinator and to the University of
Manitoba Security Services.”
3. After sending this script, do not engage further. Block the patron’s IP address. (it’s the red button with a diagonal line through a circle - see attached image)
4. Report the incident to me.
The instructions and script for inappropriate chats is located on the Virtual Reference Staff Guide:
If you have any questions don’t hesitate to contact me.
Bill
Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635