Resolution

Affected Time Capsule models
Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX

How to find the serial number on your Time Capsule.

If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.

Contact the Apple representative most convenient for you:  

• Apple Authorized Service Provider. Find one here.
• Apple Retail Store. Set up an appointment with a Genius (available in some countries only).
• Apple Contact Center. Find the phone number for your region.

If Apple or an Apple Authorized Service Provider confirms that your Time Capsule is affected, Apple will repair or replace it free of charge.

Note: If you need to retain the data that is on your affected Time Capsule, Apple provides options depending upon where you live.

If you live in the U.S. or Japan and want to retain the data on the affected Time Capsule, contact Apple to arrange for mail-in service.   Turnaround time for mail-in service will be 3 to 5 days. 

In all other countries, an Apple Retail Store or an Apple Authorized Service Provider (AASP) can transfer your data from the affected Time Capsule to a replacement Time Capsule if desired. Your Retail or AASP representative can provide specific turnaround times for this service.

If you believe that you paid for a repair or replacement Time Capsule due to this issue, contact Apple regarding a refund. 

As always, Apple recommends that you back up your data. Learn more about other back up options while you are without your Time Capsule. Apple is not responsible for data loss.   

This program covers affected Time Capsule models for 3 years from their original date of purchase. Apple will continue to evaluate the service data and will provide further updates to the program if needed.