Hello,

SpringShare just sent us a solution to the issue of VR staff not displaying in Staff Online:

1. Click on the Logout link in the upper right of orange navigation bar.
2. Clear the browser's Cookies AND Cache
3. Sign back into LibAnswers

Sometimes a browser's cookies and/or cache will hold onto incorrect or outdated information. Clearing the cookies and cache will force the browser to get the most up-to-date information, so it's a great first line of defense when troubleshooting problems that pop up.

Detailed instruction are available at: http://guidefaq.com/a.php?qid=5909

If you have any questions or concerns about LibAnswers/LibChat don't hesitate to contact me.

Bill - VR Coordinator