Hi folks,

Looks like there were technical difficulties with the audio portion of the webinar, so we only have the slides. If you have any questions, I’ll be happy to fill you in on the points.

Betty

From: Ewoldsen,Beth [mailto:ewoldseb@oclc.org]
Sent: Monday, June 18, 2012 1:43 PM
To: partnerships
Subject: Dealing with Rude Patrons Online event materials

Thank you for registering for, “What the @#$? Dealing with Rude Patrons Online” on June 14, 2012.

Unfortunately, we do not have a recording of the session as planned. Please find instead a copy of both sets of slides used in the presentation. I know many of you had specifically requested the recording and I apologize for the inconvenience.

Additionally, there was a post from QuestionPoint’s blog mentioned in presentations. You can find that post on Establishing Rapport through Humor here.

Thank you,

Beth Ewoldsen

Partner Program Coordinator

OCLC

800-848-5878 x1200

ewoldseb@oclc.org

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