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Hello Wei,
We have an exciting LibChat update coming up on July 5, 2017 (European servers) and
July 6, 2017 (U.S. servers - all sites outside of Europe)! The key points to take away are: the new widgets are awesome and you don’t need to do anything to start using them! If you have
customized any widgets using the Custom CSS option, though, you will need to update that CSS post-release. More on that is below.
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New Widget Features:
The whole user interface for the patron side has been updated, and we've incorporated a few great new features for
operators, too! The update is automatic and existing settings transfer seamlessly into the new widgets. You don't have to lift a finger...unless you'd like to take advantage of the new widget options. If that's the case, simply edit the existing widget in
your LibAnswers system and save. Boom, your live widget is updated! :)
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Operators:
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Request contact info (email/SMS) at any time - at the start of the chat, during, or at the end.
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Send a
LibCal My Scheduler link at any time during a chat - a link to your own appointment scheduler, or the general system link.
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Patrons:
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Updated patron-side layout is a more familiar messaging view.
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Integrated Librarian / Department profile pictures.
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Feedback form is incorporated into the chat area, like a new message from the operator.
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If the user is disconnected or opts for follow-up at the end of a chat, the contact info option appears (if not already filled out) and a ticket is created in the system.
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There's also a new Floating widget, which allows you to have a simple chat icon at the bottom of the screen that opens
up to full screen height when clicked.
Keep an eye on our blog for more information about this release, including more on the Floating widget & other updates!
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Current LibChat Widget
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New LibChat Widget
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Custom CSS Updates Required
Here's the part where you may have take some action: If you customized any of your LibChat widgets using the
Custom CSS option, you'll need to update those widgets sometime after the new code rolls out on July 5th / 6th.
How do I know if I'm using Custom CSS in my widgets?
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Head on over to
LibChat > LibChat Widgets in your LibAnswers system.
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Edit a widget.
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Check the Widget Appearance section > Custom CSS box.
If you did not customize your LibChat widgets using the Custom CSS field, you do not need to do anything...unless
you want to take advantage of the new options, that is. Current settings will transfer seamlessly into the new widgets. If you'd like to use the new options, simply edit your widget in your LibAnswers system.
If you did use the Custom CSS field:
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If you targeted the existing widget's classes to make CSS changes, it'll simply look like the default chat after the rollout.
How? The CSS class names all changed, so what you're currently targeting doesn't exist in the new widgets. Your widgets will simply display the default look. -
If you targeted general HTML tags (like divs)...well, you'll want to take a look post-roll out, as that could have an unintended effect with the new widget code.
Take advantage of the new widget options / adjust your widget's Custom CSS within the
LibAnswers > LibChat > LibChat Widgets area; you do not need to update anything on the pages where your chat widgets are embedded. They'll automatically update after you save your changes
in your LibAnswers system.
While it's a good idea to check your widgets after the roll out, you do not have to update the CSS immediately if you find it's not affecting the look of your widgets.
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Thanks for your attention to this LibChat widget change notification...and as always, thanks for being on board! If
you have any questions, just
let us know.
The Springshare Team
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