Hi,

Here are the official answers from IST regarding the process of claiming the library account in SignUM. Please direct students to IST if they cannot access the library account 5 minutes after claiming it.

Q: After adding “Library” to the cart and checking out, nothing showed up under the “pending requests”. Is it normal or not? Are users able to check current requests?

A: Yes it would be normal for it NOT to show under pending requests because Libraries would be an automatically approved request. The pending requests would be for requests that need approval.

Q: How long does it take SignUM to create a library account? In the past, it was immediate with Iridium. Now, how long does the student have to wait for?

A: After it is requested in SignUM, it should only take a minute or so to actually provision it. So if they aren't able to access libraries say 5 minutes after claiming it, then they should call the service desk.

Here are the SignUM FAQs http://umanitoba.ca/computing/ist/accounts/signumfaqs.html

Cheers,

Wei

From: IT Service Desk
Sent: Monday, July 24, 2017 9:41 AM
To: Wei Xuan <Wei.Xuan@umanitoba.ca>
Subject: RE: New signUM procedures

Hi Wei.

1) Yes it would be normal for it NOT to show under pending requests because Libraries would be an automatically approved request. The pending requests would be for requests that need approval.

2) After it is requested in SignUM, it should only take a minute or so to actually provision it. So if they aren't able to access libraries say 5 minutes after claiming it, then they should call the service desk.

Please let me know if you have any other questions.

Here are some more SignUM FAQs in case you haven't seen them:

http://umanitoba.ca/computing/ist/accounts/signumfaqs.html

Thanks,

Mike

Computer Accounts Office

-----Original Message-----

Priority: Normal

From: (Wei Xuan)  Wei.Xuan@umanitoba.ca

Sent: 2017-07-12

To: (IT Service Desk) srvdesk@umanitoba.ca

Cc:

Subject: RE: New signUM procedures

Hi Mike,

We need answers to those questions from IST so that our circulation staff could use to provide help to students. It is not related to any specific student account. And I am sure when new students claim their library accounts, they may have similar questions.

1. After adding “Library” to the cart and checking out, nothing showed up under the “pending requests”. Is it normal or not? Are users able to check current requests?

2. How long does it take SignUM to create a library account? In the past, it was immediate with Iridium. Now, how long does the student have to wait for?

Cheers,

Wei