As indicated previously, all users of Aurora Self Service are required to set up new Security Questions and Answers on your next log in to Aurora. The PIN used prior to the upgrade is the same one as you used prior to the upgrade and if entered correctly will work. Several staff and students have reported problems with their Aurora PIN not working. Based on information from these users it is evident that some of the PINs being entered are more than six digits. What we have learned is that, although prior to the upgrade the PIN limitation was six digits, some users believed they had created PINs with more than six digits. If a user typed in more than six digits prior to the upgrade, the system only used the first six entered. So, a user may have thought they were entering an eight digit PIN, for example, when in fact the Aurora system only stored and used the first six digits. The post-upgrade PIN limit is now a combination of 10 digits and characters. So now if a user types in an eight digit PIN there will be a PIN mismatch as the PIN stored in the system was only six digits.
If you thought your PIN was greater than six digits prior to the upgrade last weekend, please be sure to type in only the first six digits. After your first log in you can change the PIN to a combination of 6 to 10 digits and characters. If you choose to create a new PIN, please remember the PIN must include a least one number and if you choose to include letters that these are case sensitive.
Please report PIN problems to our student help line 474-9420.
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