...from:
http://www.nytimes.com/2007/07/06/business/06soft.html?
th=&adxnnl=1&emc=th&adxnnlx=1183781121-q74ntW7AImNEg5Ocy39D3w
OR
http://preview.tinyurl.com/29pzvl
Microsoft to Spend $1.15 Billion for Xbox Repairs
By ERIC A. TAUB
Published: July 6, 2007
LOS ANGELES, July 5 — In what may be one of the costliest consumer
warranty repairs in history, Microsoft announced on Thursday that it
would spend up to $1.15 billion to repair failing Xbox 360 game
machine consoles.
While the company would not say how many units were failing, Robbie
Bach, president of Microsoft’s entertainment and devices division,
said that there have been an “unacceptable high number of repairs.”
The majority of Xbox 360 owners, he said, have not experienced
hardware failure.
Company officials said that Microsoft had sold 11.6 million Xbox 360
units by the end of June, shy of the 12 million units the company had
predicted. The Xbox 360, which first went of sale in November 2005,
is currently the best-selling game machine in the United States,
according to NPD, a market research firm.
The size of the anticipated repair bill suggests that a third to as
many as half of the machines are flawed.
Microsoft, based in Redmond, Wash., said it would take a charge of
$1.05 billion to $1.15 billion against earnings in the quarter ended
June 30. Consumers know they have a problem if three red flashing
lights appear on the console. Gamers on online forums have been
referring to the event as “the Red Ring of Death” because the machine
then shuts down.
The company declined to explain the nature of the failure, but said
that it was not caused by a single problem in the console, which it
said contained 1,700 components and 500 million transistors. The
company also said there were no health or safety concerns involved.
The problem began to appear over the last three to four months, Mr.
Bach said, after “significant usage” of the consoles. He said the
company has taken steps to correct the problem in new devices.
Microsoft said it would extend the warranty of the game console to
three years to customers worldwide. Previously, products sold in the
United States were covered by a one-year warranty, while Xbox 360
units sold in Europe had a two-year warranty.
In addition, customers who have had their consoles repaired because
of the “three flashing lights” problem will be reimbursed for the
cost of the repairs.
Microsoft has succeeded in establishing the Xbox brand against the
better known Sony PlayStation and other game machines. The Xbox and
its successor, the Xbox 360, was the software maker’s first major
foray into hardware. Although sales are small relative to the rest of
Microsoft’s revenue, the Xbox has been an important venture for the
company and was viewed by many analysts as Microsoft’s attempt to
compete with the likes of Sony and Apple for control of electronics
and entertainment within homes.
The device can be used to access the Internet and view movies.
Microsoft said its entertainment and devices division reported an
operating loss of $315 million on $929 million in revenue for the
three-month period that ended in March, and analysts have estimated
that the company lost about $6 billion getting a foothold in the game
machine industry.
A new Xbox 360 with a 20-gigabyte hard drive sells for about $400,
but other versions cost about $300.
The announcement comes on the eve of the E3 Media and Business
Summit, the video-game industry’s major trade show, to be held next
week in Los Angeles. “This is bound to affect discussions between
Microsoft and its developers and retailers,” said Richard Doherty, a
partner in the research company Envisioneering Group.
...from:
http://video.zdnet.com/CIOSessions/?p=170
Technology challenges in academia
In this wide-ranging interview, Shelton Waggener, the CIO of the
University of California at Berkeley, talks about meeting the digital
demands of its tech-savvy student population, the challenges of
protecting data in an open institution, and innovative technologies
being developed on campus.
...from:
http://blogs.zdnet.com/Google/?p=627&tag=nl.e622
July 2nd, 2007
Grand Central acquired by Google for $50 million?
Posted by Garett Rogers @ 2:28 pm
Michael Arrington was right when he heard GrandCentral was either in
talks, or has already been acquired by Google. Today Google announced
the acquisition on their official blog, though the terms have not yet
been disclosed. If Arrington was correct, it’s safe to presume it was
around the $50 million dollar mark.
What does this mean? Well, we can only speculate, but it could have a
huge impact in several areas for Google. First, imagine having a
single, always-on, always-ready, forever available, telephone number
that is tied to every phone number you currently have. By signing up,
you will have simplified your life and that of anybody else who tries
to contact you.
Now imagine having that single phone number tied to your Google Talk
instant messenger and Gmail. You can receive phone calls directly on
your computer from anyone and listen to voicemail right in Gmail —
the latter of which, interestingly enough, can already be used today.
The service is currently now in private beta — you will need an
invitation to set up a new account now. You will also find that it
only works for American phone numbers so far. There is no word on
upcoming features or plans to expand to other countries at this time.
What is GRAND CENTRAL? (from: http://www.grandcentral.com/support/
howitworks/)
Screen Callers
Know who's calling and screen unknown callers
ListenIn
Hear why someone is calling before taking the call
Call Record
Record calls on the fly and access recordings online
Block Callers
Unwanted callers won't be able to reach you anymore
Notifications
Receive voicemail notifications via email or SMS
Ring Different Phones
One number that rings different phones based on who's calling
Greetings
Personalize your voicemail greetings by caller or group
RingShare
Go beyond the ring and choose ringback tones for your callers
WebCall Button
Let people call you from a web page without showing your number
CallSwitch
Switch phones in the middle of a call
Click2Call
Call from your addressbook and save your typing
Mobile Access
Visual voicemail for your mobile phone
What does GRAND CENTRAL look like? (from: http://www.grandcentral.com/
howitworks/mobile_inbx)
Wayne
I wonder what it will look like on an iPhone? ::-)