Hi,
I’m having trouble installing and opening EpiData Manager and EntryClient 4.6.0.6 on a brand new Windows 10 Home laptop.
After completing the ‘All in one installer’ process, double clicking the shortcut icons does not open any application. On checking the Windows Application Logs, I see the following error message for both Manager and Client:
Faulting application name: epidatamanager.exe, version: 4.6.0.6, time stamp: 0x00000000 Faulting module name: libeay32.dll, version: 1.0.2.5, time stamp: 0x56618848 Exception code: 0xc0000005 Fault offset: 0x000000000000ca23 Faulting process ID: 0x2584 Faulting application start time: 0x01d7686c70eb6c7f Faulting application path: C:\Program Files\EpiData\epidatamanager.exe Faulting module path: C:\Program Files\EpiData\libeay32.dll Report ID: 5ea1974a-9f7a-435c-90ac-006cc7a19264 Faulting package full name: Faulting package-relative application ID:
I have switched off all anti-virus software but this also didn’t fix the problem.
Has anyone else encountered this problem? Does anyone have any suggestions on how to fix this problem?
Thanks so much in advance!
Regards, Johanna
Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10
Can you take the zip file from the website, unzip to a folder and click the exe file?
Best wishes Jens Lauritsen Initiator and Coordinator EpiData Association
Den 1. juli 2021 10.57.55 CEST, EpiData development and support epidata-list@lists.umanitoba.ca skrev:
Hi,
I’m having trouble installing and opening EpiData Manager and EntryClient 4.6.0.6 on a brand new Windows 10 Home laptop.
After completing the ‘All in one installer’ process, double clicking the shortcut icons does not open any application. On checking the Windows Application Logs, I see the following error message for both Manager and Client:
Faulting application name: epidatamanager.exe, version: 4.6.0.6, time stamp: 0x00000000 Faulting module name: libeay32.dll, version: 1.0.2.5, time stamp: 0x56618848 Exception code: 0xc0000005 Fault offset: 0x000000000000ca23 Faulting process ID: 0x2584 Faulting application start time: 0x01d7686c70eb6c7f Faulting application path: C:\Program Files\EpiData\epidatamanager.exe Faulting module path: C:\Program Files\EpiData\libeay32.dll Report ID: 5ea1974a-9f7a-435c-90ac-006cc7a19264 Faulting package full name: Faulting package-relative application ID:
I have switched off all anti-virus software but this also didn’t fix the problem.
Has anyone else encountered this problem? Does anyone have any suggestions on how to fix this problem?
Thanks so much in advance!
Regards, Johanna
Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10
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