Hello:
Just a reminder that the next Reference Forum is Friday, May 6, 2011 at 9:30 a.m. in the Archives Classroom. (This is a time change from the original message which had 9:00 a.m. as the starting time).
If you haven’t already done so, register on staff.lib at: http://staff.lib.umanitoba.ca/node/2948
This meeting, led by Betty Braaksma, will focus on Virtual Reference Services. The agenda and background reading are below:
Agenda: Reference Community Forum May 6: Virtual Reference Services
9:30 – 10:30
· Welcome
· overview of the Ask a Librarian service from 2009-2011
· Issues: Staffing/training, hours, chat conventions, hardware/software, assessment
10:30-10:45
· Break
10:45-11:30
· Small group discussions/brainstorming : How do we want the UM virtual reference service to evolve? How will it align with the new UML Public Services standards?
11:30-12:00
· Group reports; framework for going forward
Background readings:
C. Anderson, “How to be a person: Tips and tricks for virtual reference”. College & Research Libraries News v. 70 no. 10 (November 2009) p. 577-9 http://bit.ly/ersWip
D. Beck, “The role of Information Literacy in the provision of virtual reference services at the enquiry desk”. Journal of Information Literacy, 2010. http://bit.ly/eQT2Wv
Core Competencies for Virtual Reference. http://bit.ly/etWvS4
Christopher Devine , Emily Bounds Paladino and John A. Davis, “Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries”. The Journal of Academic Librarianship, March 21 2011 http://bit.ly/ghnOCW
Lili Luo, "Chat reference competencies: identification from a literature review and librarian interviews", Reference Services Review, (2007) Vol. 35 Iss: 2, pp.195 – 209 http://bit.ly/fTUxub
Joyce Ward; Patricia Barbier “Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians”. The Reference Librarian v. 10 issue 1 p. 53 - 68 http://bit.ly/hzD9uZ