ALERT: Cannot send or receive email from some of your devices?

You will need to remove and re-add your email account if you are experiencing one of the following issues:

* You cannot send or receive email on some of your devices * You are continually prompted to enter your login information on one or more of your devices

Please make sure to check all devices you use for UM email.

Instructions to remove and re-add email account

Windows

* Remove an email accounthttps://support.microsoft.com/en-us/office/remove-or-delete-an-email-account-from-outlook-1fa900ae-6dc8-468c-b754-10292f7ee47a * Add an email accounthttps://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b#PickTab=Outlook_for_PC

Mac and iOS devices

* How to remove and re-add your accounthttp://umanitoba.ca/sites/default/files/2020-09/configuring-microsoft-365-email-on-apple-devices.pdf (PDF)

Android

* Add or remove an account on Androidhttps://support.google.com/android/answer/7664951?hl=en-GB

Please contact the IST Service Desk at 204-474-8600 if you require assistance with resetting your email account.

Thank you,

Service Desk

Information Services & Technology

University of Manitoba

123 Fletcher Argue

230 Neil John MacLean Library

204-474-8600

Servicedesk@umanitoba.camailto:Servicedesk@umanitoba.ca

*************************************************************************************************************

This communication is intended for the use of the recipient to which it is addressed, and may contain confidential, personal and/or privileged information. Please contact us immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it. Any communication received in error, or subsequent reply, should be deleted or destroyed. Please consider the environment before printing this email.