Information Services & Technology has resolved the April 19th JUMP problem. The JUMP system is now available. If you are still having login issues you will need to close your web browser and try again. Should you continue to have problems you will need to clear your browser cache. Please contact the IST Help & Solutions Centre if you require assistance.

The root cause of today's failure was that session management data got confused. This is a known bug and it has been about eight months since IST has experienced this bug. Typically IST is able to restore service with a ten minute outage.

IST continues to investigate this known bug as we now have new log files from today's system failure. IST is working towards permanently resolving this bug and we apologize for today's outage.

We thank you for your understanding.

IST Help & Solutions Centre 123 Fletcher Argue 204-474-8600 support@umanitoba.ca

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-- Robert V. Dvorski Shared Services Supervisor Help & Solutions Centre - Client Services Information Services & Technology University of Manitoba

robert.dvorski@ad.umanitoba.ca (204) 474-9865