Sorry for not pointing this out before (or perhaps you know of it already) but Apple has a number of online discussion forums aimed at supporting their hardware and software. The main index is at:
http://discussions.info.apple.com/
...which takes you to a page with the following forums:
Computing Hardware Apple Displays eMac iMac Mac mini Power Mac G4 and G5 iBook PowerBook Digital Life AirPort and AirPort Express iPod iSight QuickTime Bluetooth .Mac iLife iTunes iPhoto iMovie GarageBand iDVD Windows Compatible Technology Airport for Windows Bonjour for Windows iPod iTunes for Windows Quicktime for Windows General Windows Compatibility Special Interest Areas User Tips Library Announcements
Mac OS X and Related Software Mac OS X v10.4 Tiger Mac OS X v10.3 Panther and earlier Mac OS X Technologies Mac OS 9 Applications iCal iChat AV iWork '05 iSync Mail and Address Book Safari AppleWorks Pro Digital Production Compressor DVD Studio Pro Final Cut Pro & Final Cut Express Logic Pro and Express Motion Qmaster Soundtrack Pro & Soundtrack Server Products Mac OS X Server Xserve Xserve Raid Xsan Apple Remote Desktop Older Apple Products Older software products Older hardware products
I've found them to be useful upon occasion. The trick, as usual on the internet, is maximizing the signal to noise ratio. Wayne
