Hello,
Thanks for the joining the mailing list.
A little bit about myself. I have been the IT administrator for Student Residences at the UofM for about 20 years now and seen many changes. 😊 There is a central IT department that looks after the enterprise systems but also has an IT help desk with staff that support some faculties. I’m what they now refer to as “distributed IT” and my position is funded through my department. We have 4 buildings and about 1200 beds. Each building has university provided WiFi and two have university provided ethernet. One building has DSL. I run a residence Internet help desk with students that we hire to provide tier one support. I have an assistant that helps me and provides tier two support. The tough problems get sent to me as the final tier. 😊
One of our biggest challenges is when students bring in devices that broadcast a WiFi signal. This causes the university provided WiFi to be not-so-great for others around them. Can any of you relate to this and how do you handle it?
Feel free to introduce yourself and talk about some of the challenge/adventures you face at your university.
-- Regards, Montana Quiring Systems and IT Admin Student Residences University of Manitoba 400 Arthur V. Mauro Winnipeg, MB, R3T 6B3 204.474.8694
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