[Lib-virtual-ref] Taking VR calls - lag time?

Hello:

Could someone please clear up - at what point does the VR automatically locks/assign the session to an operator? Is it after you've typed and hit SEND? During some busy shifts when several VR staff are signed on, there was a confusion on who's answering a call because there is no indication on the screen that a staff is already composing a response on the message box.

This happened a few times so I thought others might have the same question.

Daisy Santos Reference & Research Services Neil John Maclean Health Sciences Library 204-789-3518