FW: VR question about library access
Hi all,
We we're getting a lot of patrons reporting access problems on the weekend - it seems many students don't have their "Libraries" box checked off in Iridium.
I uploaded instructions to Sci/Tech's Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here's the link in case you want to use it too:
Cheers, Zoe Green Sci/Tech Library 204 474-9281
Aack! Typo -- We *were* ...Sorry about that.
From: lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:06 PM To: VR List lib-virtual-ref@lists.umanitoba.ca Subject: [Lib-virtual-ref] FW: VR question about library access
Hi all,
We we're getting a lot of patrons reporting access problems on the weekend - it seems many students don't have their "Libraries" box checked off in Iridium.
I uploaded instructions to Sci/Tech's Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here's the link in case you want to use it too:
Cheers, Zoe Green Sci/Tech Library 204 474-9281
Zoe, your link was of great help this morning. In one hour on VR, I was deluged with questions and every single one was about problem getting connected to the library. Your taking time to send that help line was my lifesaver this morning! Thank you for thinking for the poor souls following you after a problem!
Ganga
From: lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:18 PM To: VR List lib-virtual-ref@lists.umanitoba.ca Subject: Re: [Lib-virtual-ref] VR question about library access
Aack! Typo -- We *were* ...Sorry about that.
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:06 PM To: VR List <lib-virtual-ref@lists.umanitoba.camailto:lib-virtual-ref@lists.umanitoba.ca> Subject: [Lib-virtual-ref] FW: VR question about library access
Hi all,
We we're getting a lot of patrons reporting access problems on the weekend - it seems many students don't have their "Libraries" box checked off in Iridium.
I uploaded instructions to Sci/Tech's Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here's the link in case you want to use it too:
Cheers, Zoe Green Sci/Tech Library 204 474-9281
I think I'm getting a lot of people who reported this issue this morning and it is not working for them. Thanks to those who reported the issue.
As per Allison Erhardt...they "need UMNet IDs to trace what is happening to specific accounts as this is not a problem affecting everyone. Please ask for the UMNet ID of the patron, or library card number. You don't need to send them to me, I'll pull them from the VR logs. Thanks."
From: lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Ganga Dakshinamurti Sent: Monday, October 05, 2015 10:13 AM To: Zoe Green; VR List Subject: Re: [Lib-virtual-ref] VR question about library access
Zoe, your link was of great help this morning. In one hour on VR, I was deluged with questions and every single one was about problem getting connected to the library. Your taking time to send that help line was my lifesaver this morning! Thank you for thinking for the poor souls following you after a problem!
Ganga
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:18 PM To: VR List <lib-virtual-ref@lists.umanitoba.camailto:lib-virtual-ref@lists.umanitoba.ca> Subject: Re: [Lib-virtual-ref] VR question about library access
Aack! Typo -- We *were* ...Sorry about that.
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:06 PM To: VR List <lib-virtual-ref@lists.umanitoba.camailto:lib-virtual-ref@lists.umanitoba.ca> Subject: [Lib-virtual-ref] FW: VR question about library access
Hi all,
We we're getting a lot of patrons reporting access problems on the weekend - it seems many students don't have their "Libraries" box checked off in Iridium.
I uploaded instructions to Sci/Tech's Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here's the link in case you want to use it too:
Cheers, Zoe Green Sci/Tech Library 204 474-9281
The problem here isn't so much that people do not have the box checked off; all the accounts that I've checked are in the system and have been there a while. (But those are just the ones I've had UMNet IDs for).
They are being rejected by EZ proxy but I can't see a reason here. I'm going to keep digging. Please keep collecting UM net IDs. Thanks!
Best Wishes, Allison Erhardt
~~~~~~~~~~~~~~~~~~ Libraries Systems Allison.Erhardt@umanitoba.camailto:Allison.Erhardt@umanitoba.ca 204.474.7153 voice
From: Antonietta Senkow Sent: Monday, October 05, 2015 10:23 AM To: Ganga Dakshinamurti Ganga.Dakshinamurti@umanitoba.ca; Zoe Green Zoe.Green@umanitoba.ca; VR List lib-virtual-ref@lists.umanitoba.ca Cc: Allison Erhardt Allison.Erhardt@umanitoba.ca Subject: RE: VR question about library access
I think I'm getting a lot of people who reported this issue this morning and it is not working for them. Thanks to those who reported the issue.
As per Allison Erhardt...they "need UMNet IDs to trace what is happening to specific accounts as this is not a problem affecting everyone. Please ask for the UMNet ID of the patron, or library card number. You don't need to send them to me, I'll pull them from the VR logs. Thanks."
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Ganga Dakshinamurti Sent: Monday, October 05, 2015 10:13 AM To: Zoe Green; VR List Subject: Re: [Lib-virtual-ref] VR question about library access
Zoe, your link was of great help this morning. In one hour on VR, I was deluged with questions and every single one was about problem getting connected to the library. Your taking time to send that help line was my lifesaver this morning! Thank you for thinking for the poor souls following you after a problem!
Ganga
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:18 PM To: VR List <lib-virtual-ref@lists.umanitoba.camailto:lib-virtual-ref@lists.umanitoba.ca> Subject: Re: [Lib-virtual-ref] VR question about library access
Aack! Typo -- We *were* ...Sorry about that.
From: lib-virtual-ref-bounces@lists.umanitoba.camailto:lib-virtual-ref-bounces@lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Zoe Green Sent: Sunday, October 04, 2015 4:06 PM To: VR List <lib-virtual-ref@lists.umanitoba.camailto:lib-virtual-ref@lists.umanitoba.ca> Subject: [Lib-virtual-ref] FW: VR question about library access
Hi all,
We we're getting a lot of patrons reporting access problems on the weekend - it seems many students don't have their "Libraries" box checked off in Iridium.
I uploaded instructions to Sci/Tech's Facebook account so that I could simply send a link to patrons who report this problem on VR (rather than having to explain it every time).
Here's the link in case you want to use it too:
Cheers, Zoe Green Sci/Tech Library 204 474-9281
participants (4)
-
Allison Erhardt -
Antonietta Senkow -
Ganga Dakshinamurti -
Zoe Green