Hi Everyone,

This is just a reminder that all staff scheduled on Ask Us are required respond to any outstanding tickets in the LibAnswers queue during their shift. This is especially important during earlier scheduled shifts where there may be unanswered tickets from the previous day. Please remember to check for tickets during every shift. It is possible that new tickets have been generated or remain unanswered if earlier shifts were quite busy. When there are two staff members scheduled on Ask Us simultaneously both staff members are required to answer chats and tickets.

This fall there will be training on using screen sharing features. I’ll send out more information on that in September. As always, let me know if you have further questions.

Best,

-Kyle

Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra@umanitoba.ca 204-480-1053