Hi Nicole,

I would like to let you know that the WRHA Twitter account has been added to LibApps. At this moment, the integration is limited to LibAnswers. I have added that account to the LibAnswer queue. Thus, users can send tickets to LibAnswers via Twitter. The tickets will then come into our open Tickets queue.

I am ccing Lib-VR since there is only one ticket queue in LibAnswers. It is used by both UM and WRHA.

Cheers,

Wei

From: Nicole Askin Sent: April 30, 2018 10:05 AM To: Wei Xuan Wei.Xuan@umanitoba.ca Subject: RE: social channels integration

204-227-6242

From: Wei Xuan Sent: April 30, 2018 10:04 AM To: Nicole Askin <Nicole.Askin@umanitoba.camailto:Nicole.Askin@umanitoba.ca> Subject: RE: social channels integration

I also need the answer to the question

Help us keep your account safe.

Verify your identity by entering the phone number associated with your Twitter account.

Hint: Your phone number ends in 42 Wei

From: Nicole Askin Sent: April 30, 2018 10:02 AM To: Wei Xuan <Wei.Xuan@umanitoba.camailto:Wei.Xuan@umanitoba.ca> Subject: RE: social channels integration

Hi Wei, Twitter - username WRHAVL, password Service2018all Thanks, Nicole

From: Wei Xuan Sent: April 30, 2018 10:00 AM To: Nicole Askin <Nicole.Askin@umanitoba.camailto:Nicole.Askin@umanitoba.ca> Subject: RE: social channels integration

Hi Nicole,

Do you want to set up Facebook or Twitter integration? I will need the credentials in order to add them to libapps.

Cheers,

Wei

From: Nicole Askin Sent: April 27, 2018 2:00 PM To: Wei Xuan <Wei.Xuan@umanitoba.camailto:Wei.Xuan@umanitoba.ca> Subject: social channels integration

Hi Wei, Could you please add @WRHAVL to the Social Channels Integration in LibApps? Thanks, Nicole