Hello:

Just a reminder that the next Reference Forum is Friday, May 6, 2011 at 9:30 a.m. in the Archives Classroom. (This is a time change from the original message which had 9:00 a.m. as the starting time).

If you haven’t already done so, register on staff.lib at: http://staff.lib.umanitoba.ca/node/2948

This meeting, led by Betty Braaksma, will focus on Virtual Reference Services.  The agenda and background reading are below:

Agenda: Reference Community Forum May 6: Virtual Reference Services

9:30 – 10:30

·         Welcome

·         overview of the Ask a Librarian service from 2009-2011

·         Issues:  Staffing/training,  hours, chat conventions, hardware/software, assessment

10:30-10:45

·         Break

10:45-11:30

·         Small group discussions/brainstorming : How do we want the UM virtual reference service to evolve? How will it align with the new UML Public Services standards?

11:30-12:00

·         Group reports; framework for going forward

Background readings:

C. Anderson,  “How to be a person: Tips and tricks for virtual reference”. College & Research Libraries News v. 70 no. 10 (November 2009) p. 577-9 http://bit.ly/ersWip

D. Beck, “The role of Information Literacy in the provision of virtual reference services at the enquiry desk”.  Journal of Information Literacy, 2010.  http://bit.ly/eQT2Wv

Core Competencies for Virtual Reference.  http://bit.ly/etWvS4

Christopher Devine , Emily Bounds Paladino and John A. Davis,  “Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries”.  The Journal of Academic Librarianship, March 21 2011 http://bit.ly/ghnOCW

Lili Luo, "Chat reference competencies: identification from a literature review and librarian interviews", Reference Services Review, (2007) Vol. 35 Iss: 2, pp.195 – 209 http://bit.ly/fTUxub

Joyce Ward; Patricia Barbier  “Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians”.  The Reference Librarian v. 10 issue 1 p. 53 - 68 http://bit.ly/hzD9uZ