Hello,
SpringShare just sent us a solution to the issue of VR staff not displaying in Staff Online:
1. Click on the Logout link in the upper right of orange navigation bar. 2. Clear the browser's Cookies AND Cache 3. Sign back into LibAnswers
Sometimes a browser's cookies and/or cache will hold onto incorrect or outdated information. Clearing the cookies and cache will force the browser to get the most up-to-date information, so it's a great first line of defense when troubleshooting problems that pop up.
Detailed instruction are available at: http://guidefaq.com/a.php?qid=5909
If you have any questions or concerns about LibAnswers/LibChat don't hesitate to contact me.
Bill - VR Coordinator
Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomyhttp://libguides.lib.umanitoba.ca/astronomy, Physicshttp://libguides.lib.umanitoba.ca/physics, and Statisticshttp://libguides.lib.umanitoba.ca/statisticsscitech