Hi folks, Looks like there were technical difficulties with the audio portion of the webinar, so we only have the slides. If you have any questions, I'll be happy to fill you in on the points. Betty
From: Ewoldsen,Beth [mailto:ewoldseb@oclc.org] Sent: Monday, June 18, 2012 1:43 PM To: partnerships Subject: Dealing with Rude Patrons Online event materials
Thank you for registering for, "What the @#$? Dealing with Rude Patrons Online" on June 14, 2012.
Unfortunately, we do not have a recording of the session as planned. Please find instead a copy of both sets of slides used in the presentation. I know many of you had specifically requested the recording and I apologize for the inconvenience.
Additionally, there was a post from QuestionPoint's blog mentioned in presentations. You can find that post on Establishing Rapport through Humor herehttp://questionpoint.blogs.com/questionpoint_247_referen/2009/03/tuesdays-tip-establish-rapport-through-humor.html.
Thank you,
Beth Ewoldsen Partner Program Coordinator OCLC 800-848-5878 x1200 ewoldseb@oclc.orgmailto:ewoldseb@oclc.org
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