[Lib-virtual-ref] Pidgin problems

Hi folks,

There have been a few glitches with connecting to the Ask A Librarian chat box in the last week or so. Pidgin shows that you're online, but in reality you're not - the chat box on the library web pages isn't active.

This appears to be random, so I suggest you check the UML homepage after you sign in for your shift, to make sure the widget is active. If not, try logging out of Pidgin & logging back in. If that doesn't work, please call me or the HelpDesk. Thks, Betty [cid:image001.png@01CD2398.017B4770]