Wi-Fi update may prompt you to accept the new certificate

Wi-Fi update may prompt you to accept the new certificate

The University of Manitoba is issuing a new certificate for our uofm-secure wireless network on January 25 at 10:00 p.m. Following the update, some devices will automatically upgrade to the new certificate, while others will be unable to connect to the wireless network until you accept the new certificate.

Action required

You may be prompted to accept a new certificate when connecting to uofm-secure after January 25. Please select the appropriate button to complete your connection:

* iOS – In the "Certificate" dialogue box, select Trust. * Android – If prompted, do not validate the certificate. Just select Connect. * Windows OS – In the "Connecting" dialogue box, select Connect. * macOS – In the "Verify Certificate" dialogue box, select Continue. * ChromeOS – Will automatically upgrade. No action required.

Example: Wi-Fi "Certificate" dialogue box in iOS.

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Can’t connect?

If your laptop or mobile device stopped connecting, remove the existing wireless network by telling your device to "forget" the uofm-secure network and add it again from the list of available networks. Sign in with your UM email address and password. Then accept the certificate when prompted.

Instructions to forget or connect to wireless networks for:

* Androidhttps://support.google.com/android/answer/9075847?hl=en#:~:text=Open%20your%20device's%20Settings%20app.,-Tap%20Network%20%26%20internet&text=Tap%20Network%20%26%20internet-,Internet.,Tap%20Forget%20network. * ChromeOShttps://support.google.com/chromebook/answer/1056578?hl=en * macOS and iOShttps://support.apple.com/en-us/HT208941 * Windows 10https://answers.microsoft.com/en-us/windows/forum/all/easy-guide-how-to-forget-a-wireless-network-in/bf3080d3-d83d-411f-8ed0-ff1657654f97

Please do not hesitate to contact the IST Service Desk at 204-484-8600 or chathttps://stx.ad.umanitoba.ca/i3Root-Stage-IST/ if you have any questions.

Thank you,

Service Desk

Information Services & Technology

University of Manitoba

123 Fletcher Argue

230 Neil John MacLean Library

204-474-8600

Servicedesk@umanitoba.ca

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