Hello,

While on VR today (from 12-1), I got a question from someone, who then immediately signed off. Presumably they thought that 1) I was the person that they were talking to earlier and 2) That I knew who they are and how to get in touch with them.

I'm sending this out in hopes that whoever initially answered this request, can identify it, and get back to the patron. I think it is important in terms of customer service/library image to respond to this person, if possible. Here is the original message:

IP Address: 130.179.244.102 Referring URL: https://umanitoba.ca/libraries/elibrary/reserve_form.php

12:50 30588976972006716538353432 sorry to bother you again. I tried submitting my request to reserve material online and I keep getting this error "reCAPTCHA" validation failed. What does that mean? I don't want to press 'send' too many times and bombard your system. Please advise 12:50 30588976972006716538353432 has left the conversation

Thanks,

Deborah Barnum Library Assistant E.K. Williams Law Library Ph.: 204-474-6712 Email: Deborah.Barnum@umanitoba.ca Interlibrary Loan, LawDOC, and Reference 412 Robson Hall, 224 Dysart Rd. University of Manitoba Winnipeg, Manitoba Canada R3T 2N2