Some HSC users unable to access new HSL page
Hello,
The Health Sciences Libraries transitioned to a new homepage (http://libguides.lib.umanitoba.ca/health/) on Monday, July 11. We've since discovered that many HSC users are now unable to access the new site. They are prompted from the redirect/old page (http://www.umanitoba.ca/libraries/health/) to enter a username and password (see attached screenshot).
In short, we believe that this is due to restrictions placed on HSC computers by Manitoba eHealth (their IT provider/service). Most (but not all) users' workstations are locked down in such a way that they are prevented from visiting external sites, and it looks like our new site is being treated that way. I'm still waiting to hear back from eHealth about a possible resolution, but should you receive VR calls about this, the best course of action is to direct them to eHealth: 940-8500 for IT support and access issues, or to us (789-3464) for immediate assistance with library materials/services.
Sherri
Sherri Vokey, M.A., MLIS - HSC Librarian - Neil John Maclean Health Sciences Library contact | sherri_vokey@umanitoba.ca - p: 204.789.3344 | f: 204.789-3923
Hi Sherri,
Thanks for the heads-up. I've also forwarded this to LETS to see what we can do from our end.
thanks, Betty
----- Original Message ----- From: lib-virtual-ref@lists.umanitoba.ca To: lib-virtual-ref@lists.umanitoba.ca Sent: Friday, July 15, 2011 12:14 PM Subject: [Lib-virtual-ref] Some HSC users unable to access new HSL page
Hello,
The Health Sciences Libraries transitioned to a new homepage (http://libguides.lib.umanitoba.ca/health/) on Monday, July 11. We've since discovered that many HSC users are now unable to access the new site. They are prompted from the redirect/old page (http://www.umanitoba.ca/libraries/health/) to enter a username and password (see attached screenshot).
In short, we believe that this is due to restrictions placed on HSC computers by Manitoba eHealth (their IT provider/service). Most (but not all) users' workstations are locked down in such a way that they are prevented from visiting external sites, and it looks like our new site is being treated that way. I'm still waiting to hear back from eHealth about a possible resolution, but should you receive VR calls about this, the best course of action is to direct them to eHealth: 940-8500 for IT support and access issues, or to us (789-3464) for immediate assistance with library materials/services.
Sherri
Sherri Vokey, M.A., MLIS - HSC Librarian - Neil John Maclean Health Sciences Library contact | sherri_vokey@umanitoba.ca - p: 204.789.3344 | f: 204.789-3923
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