Lib-virtual-ref April 2011

lib-virtual-ref@lists.umanitoba.ca

1 participants
7 discussions

Reference Community Forum: Friday, May 6

by lib-virtual-ref＠lists.umanitoba.ca

Hello: Just a reminder that the next Reference Forum is Friday, May 6, 2011 at 9:30 a.m. in the Archives Classroom. (This is a time change from the original message which had 9:00 a.m. as the starting time). If you haven’t already done so, register on staff.lib at: http://staff.lib.umanitoba.ca/node/2948 This meeting, led by Betty Braaksma, will focus on Virtual Reference Services. The agenda and background reading are below: Agenda: Reference Community Forum May 6: Virtual Reference Services 9:30 – 10:30 · Welcome · overview of the Ask a Librarian service from 2009-2011 · Issues: Staffing/training, hours, chat conventions, hardware/software, assessment 10:30-10:45 · Break 10:45-11:30 · Small group discussions/brainstorming : How do we want the UM virtual reference service to evolve? How will it align with the new UML Public Services standards? 11:30-12:00 · Group reports; framework for going forward Background readings: C. Anderson, “How to be a person: Tips and tricks for virtual reference”. College & Research Libraries News v. 70 no. 10 (November 2009) p. 577-9 http://bit.ly/ersWip D. Beck, “The role of Information Literacy in the provision of virtual reference services at the enquiry desk”. Journal of Information Literacy, 2010. http://bit.ly/eQT2Wv Core Competencies for Virtual Reference. http://bit.ly/etWvS4 Christopher Devine , Emily Bounds Paladino and John A. Davis, “Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries”. The Journal of Academic Librarianship, March 21 2011 http://bit.ly/ghnOCW Lili Luo, "Chat reference competencies: identification from a literature review and librarian interviews", Reference Services Review, (2007) Vol. 35 Iss: 2, pp.195 – 209 http://bit.ly/fTUxub Joyce Ward; Patricia Barbier “Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians”. The Reference Librarian v. 10 issue 1 p. 53 - 68 http://bit.ly/hzD9uZ

12 years, 12 months

April 15 coverage still needed

by lib-virtual-ref＠lists.umanitoba.ca

We're still looking for someone to cover 10-11am this Friday. Can anyone do it? thanks, Betty

13 years

Virtual Ref patron compliment

by lib-virtual-ref＠lists.umanitoba.ca

Thanks to Jim Blanchard for passing along this comment from "Dear Elizabeth Dafoe" : "Thanks for answering the chat online so quickly and for persistently giving extremely beneficial and useful information on a wide range of topics. You made my first few years here at the University easier to navigate." Keep up the good work, everyone! cheers Betty

13 years

RE: [Lib-virtual-ref] Virtual Ref coverage, April 15

by lib-virtual-ref＠lists.umanitoba.ca

Hi Vera and Lorna: If you can work 9-10 and 11-12 that would be a great help. Emma K has agreed to work 4-5 on the 13th. Betty, we are still out the hour between 10-11, any ideas? Thanks Emma P. From: Vera Keown [mailto:keown@cc.umanitoba.ca] Sent: Wednesday, April 06, 2011 1:49 PM To: Emma Popowich Subject: FW: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Emma, We might be able to cover the 9:00 - 10:00 shift, though we would look to trade for April 13th 4:00 - 5:00pm. Vera From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 12:22 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: RE: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Betty, I could probably do from 11:00 - 12:00 if anyone can do the earlier part. Best, Lorna From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 9:27 AM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: [Lib-virtual-ref] Virtual Ref coverage, April 15 Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

13 years

Virtual Ref coverage, April 15

by lib-virtual-ref＠lists.umanitoba.ca

Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

13 years

Cover Monday 9-10

by lib-virtual-ref＠lists.umanitoba.ca

Hello, could anyone cover VR from 9-10 for me on Monday? I am just back from holidays, checked my daytimer and realised I have Librarian's Council at the same time. thanks, Liv

13 years

Evening VR coverage thanks

by lib-virtual-ref＠lists.umanitoba.ca

A big thank you to Janice Linton, who covered the evening shift yesterday!

13 years

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Lib-virtual-ref April 2011