January 2015 - Lib-virtual-ref - University of Manitoba Mailing Lists

Re: VR Shift Wednesday January 21st 1:00-2:00
by Cathy Mudry 21 Jan '15

21 Jan '15

Hi everyone Sorry for the short notice, but would someone be free to do my VR shift tomorrow from 1:00 p.m.-2:00 p.m.. I would be willing to switch shifts with you on another day. Thank you so much! Cathy Mudry Circulation Supervisor St. John's College Library 92 Dysart Road Winnipeg, Manitoba R3T 2M5 (204) 474-8542

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Tues. Jan.27 shift
by William Wsiaki 21 Jan '15

21 Jan '15

Hi, As I am away next week, my Tues. (9am-10am) is available. Thanks, Bill

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Troubleshooting Electronic Resources Tip
by Deborah Barnum 09 Jan '15

09 Jan '15

Hello all, In anticipation of covering Electronic Resources troubleshooting through Virtual Reference, I wanted to double-check how to best troubleshoot password problems. I was particularly interested in how to tell when an account or password is required. I was wondering if there was a list that we could consult when troubleshooting, which would list all the resources that required a password/account. Here is what Elizabeth had to say: The best way to find out if an account is required is to test the access, starting from the referring URL or from One Stop Search. When there is a technical problem with our subscription, I'd expect to see a message along the following lines: * Your institution does not have access to this resource (followed by a login and password option) * Your access to this resource has expired (followed by a login and password option) * A membership is required to view this resource (followed by a login and password option) - this would be a technical problem if a login and password was not provided. We do not have a list of resources that require the creation of a personal account or the use of a general username and password. Honestly, I think it would take longer to consult a list than to test the access. I have created an "Electronic Resource Tips" page in the VR section of staff.lib (http://staff.lib.umanitoba.ca/node/6175) and have added this content to it. If anyone wants to add tips as the learn new things, I (and I am sure others) would appreciate it. Thanks! Deborah Barnum Library Assistant E.K. Williams Law Library Ph.: 204-474-6712 Email: Deborah.barnum(a)umanitoba.ca Interlibrary Loan and Reference 401 Robson Hall, 224 Dysart Rd. University of Manitoba Winnipeg, Manitoba Canada R3T 2N2

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Virtual reference from the Get It@UML menu
by Elizabeth Stregger 06 Jan '15

06 Jan '15

Hello, A link to Virtual Reference was added to the Get It@UML menu yesterday. Slides from the December presentations about this change are now available on staff.lib: http://staff.lib.umanitoba.ca/node/6167 I am signed in to LibraryH3lp with a status of "Busy" while I am at my desk. If you have questions about whether or not a problem is technical, you can open a chat with me from the Buddies list. Thanks, Elizabeth Elizabeth Stregger, B.Sc Library Assistant (Serials) University of Manitoba elizabeth_stregger(a)umanitoba.ca<mailto:elizabeth_stregger@umanitoba.ca> phone: 204.474.8926

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