Sorry for the short notice, but would someone be free to do my VR shift tomorrow from 1:00 p.m.-2:00 p.m.. I would be willing to switch shifts with you on another day.
Thank you so much!
St. John's College Library
92 Dysart Road
In anticipation of covering Electronic Resources troubleshooting through Virtual Reference, I wanted to double-check how to best troubleshoot password problems. I was particularly interested in how to tell when an account or password is required. I was wondering if there was a list that we could consult when troubleshooting, which would list all the resources that required a password/account. Here is what Elizabeth had to say:
The best way to find out if an account is required is to test the access, starting from the referring URL or from One Stop Search.
When there is a technical problem with our subscription, I'd expect to see a message along the following lines:
* Your institution does not have access to this resource (followed by a login and password option)
* Your access to this resource has expired (followed by a login and password option)
* A membership is required to view this resource (followed by a login and password option) - this would be a technical problem if a login and password was not provided.
We do not have a list of resources that require the creation of a personal account or the use of a general username and password. Honestly, I think it would take longer to consult a list than to test the access.
I have created an "Electronic Resource Tips" page in the VR section of staff.lib (http://staff.lib.umanitoba.ca/node/6175) and have added this content to it. If anyone wants to add tips as the learn new things, I (and I am sure others) would appreciate it.
E.K. Williams Law Library
Interlibrary Loan and Reference
401 Robson Hall, 224 Dysart Rd.
University of Manitoba
Canada R3T 2N2
A link to Virtual Reference was added to the Get It@UML menu yesterday. Slides from the December presentations about this change are now available on staff.lib: http://staff.lib.umanitoba.ca/node/6167
I am signed in to LibraryH3lp with a status of "Busy" while I am at my desk. If you have questions about whether or not a problem is technical, you can open a chat with me from the Buddies list.
Elizabeth Stregger, B.Sc
Library Assistant (Serials)
University of Manitoba