Hi everyone,
If there's anyone available who is not planning on going to the Librarians' Council on May 25th, I'm hoping to trade two VR shifts that are right in that time slot: 2-3pm and 3-4pm.
Thanks!
Ellen
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Ellen Tisdale
Reference Librarian
Elizabeth Dafoe Library
University of Manitoba
(204) 474-7132
Hi,
Although Access Services Supervisor is supposed to process the actual refund when an item is returned within one year of the due date and has been paid for using the online fee payment system, (https://staff.lib.umanitoba.ca/index.php?q=node/7109), please forward those refund requests to the Libraries Systems department until further notice.
The refund will be processed in the following way:
1. The Libraries receives a refund request from a patron who has made a payment via the online fee payment system ("Pay Fines & Fees Online").
2. The circulation supervisor confirms the refund that the student is entitled to according to circulation policies and forward it with the request to LS.
3. LS checks in Alma and Beanstream to ensure information about the payment is accurate.
4. Once confirmed, LS forwards the request, especially the entitled refund to Krys Rowinski. Krys will refund the patron the entitled amount of money and notify LS when the refund is processed in Beanstream.
5. LS waives the credit that the patron gets in Alma related to the payment, notifies the patron about the refund and let the library supervisor know that the case is closed.
If the refund request is received through virtual reference, VR staff should forward the request to the circulation supervisor in the library to which the item belongs. The circulation will work on it in Step 2.
If the refund request is sent to LS or Financial Office from the patron, it should be forwarded to the circulation supervisor in the library to which the item belongs. The circulation will work on it in Step 2.
This email is meant to clarify how information should be communicated and each unit's duty in this process.
Cheers,
Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710
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Sherri Vokey, M.A., MLIS
Head, Neil John Maclean Health Sciences Library
University of Manitoba
http://libguides.lib.umanitoba.ca/health
~
phone: 204-789-3843
book an appointment: http://goo.gl/d4UGqB
________________________________
From: Sherri Vokey
Sent: April 9, 2017 4:01:23 PM
To: Kerry Macdonald; Donna Sikorsky; Nicole Michaud-Oystryk; Emma Popowich; Christine Shaw; Mary Lochhead; Ada Ducas; Bill Poluha
Cc: Mary-Jo Romaniuk; Nadia Burtniak; Eileen Konrad; Daisy Santos
Subject: Fw: NJM Library CLOSED Sunday, April 9
This message was sent to Lib-All this morning per instructions (https://staff.lib.umanitoba.ca/index.php?q=libraryhoursunforseen), but I'm hearing from several people that they did not receive it. I don't know why it didn't go through.
My apologies to staff and units who were not aware today.
Sherri
________________________________
From: Sherri Vokey
Sent: April 9, 2017 10:12:29 AM
To: lib-all-bounces(a)lists.umanitoba.ca
Subject: NJM Library CLOSED Sunday, April 9
Due to unforeseen circumstances, the NJM Library will be closed today, Sunday April 9.
--
Sherri Vokey, M.A., MLIS
Head, Neil John Maclean Health Sciences Library
University of Manitoba
http://libguides.lib.umanitoba.ca/health
~
phone: 204-789-3843
book an appointment: http://goo.gl/d4UGqB
