Hi,
Here are the official answers from IST regarding the process of claiming the library account in SignUM. Please direct students to IST if they cannot access the library account 5 minutes after claiming it.
Q: After adding "Library" to the cart and checking out, nothing showed up under the "pending requests". Is it normal or not? Are users able to check current requests?
A: Yes it would be normal for it NOT to show under pending requests because Libraries would be an automatically approved request. The pending requests would be for requests that need approval.
Q: How long does it take SignUM to create a library account? In the past, it was immediate with Iridium. Now, how long does the student have to wait for?
A: After it is requested in SignUM, it should only take a minute or so to actually provision it. So if they aren't able to access libraries say 5 minutes after claiming it, then they should call the service desk.
Here are the SignUM FAQs http://umanitoba.ca/computing/ist/accounts/signumfaqs.html
Cheers,
Wei
From: IT Service Desk
Sent: Monday, July 24, 2017 9:41 AM
To: Wei Xuan <Wei.Xuan(a)umanitoba.ca>
Subject: RE: New signUM procedures
Hi Wei.
1) Yes it would be normal for it NOT to show under pending requests because Libraries would be an automatically approved request. The pending requests would be for requests that need approval.
2) After it is requested in SignUM, it should only take a minute or so to actually provision it. So if they aren't able to access libraries say 5 minutes after claiming it, then they should call the service desk.
Please let me know if you have any other questions.
Here are some more SignUM FAQs in case you haven't seen them:
http://umanitoba.ca/computing/ist/accounts/signumfaqs.html
Thanks,
Mike
Computer Accounts Office
-----Original Message-----
Priority: Normal
From: (Wei Xuan) Wei.Xuan(a)umanitoba.ca<mailto:Wei.Xuan@umanitoba.ca>
Sent: 2017-07-12
To: (IT Service Desk) srvdesk(a)umanitoba.ca<mailto:srvdesk@umanitoba.ca>
Cc:
Subject: RE: New signUM procedures
Hi Mike,
We need answers to those questions from IST so that our circulation staff could use to provide help to students. It is not related to any specific student account. And I am sure when new students claim their library accounts, they may have similar questions.
1. After adding "Library" to the cart and checking out, nothing showed up under the "pending requests". Is it normal or not? Are users able to check current requests?
2. How long does it take SignUM to create a library account? In the past, it was immediate with Iridium. Now, how long does the student have to wait for?
Cheers,
Wei
Hi,
Springshare moved their server to Canada for all Canadian users yesterday. As a result, some of our widgets, such as the Ask Us chat widget and Library Hours, were unavailable. These problems have been fixed.
For those who are using a personal libchat widget, please go back to your libchat widget settings to use the updated widget code.
Please let me know if there are any other problems.
Cheers,
Wei
From: Bill Poluha
Sent: Monday, July 10, 2017 6:33 PM
To: Wei Xuan <Wei.Xuan(a)umanitoba.ca>
Cc: NJM Reference NJM <njmref(a)umanitoba.ca>
Subject: Fwd: AskUs widget missing
Hi Wei,
Springshare sent out a message about an update that will affect widgets.
I'm still out of town.
Can you send out a message about this?
Thanks,
Bill
Sent from my perogy powered iPhone
Begin forwarded message:
From: NJM Reference NJM <njmref(a)umanitoba.ca<mailto:njmref@umanitoba.ca>>
Date: July 10, 2017 at 5:13:36 PM EDT
To: Bill Poluha <Bill.Poluha(a)umanitoba.ca<mailto:Bill.Poluha@umanitoba.ca>>
Subject: AskUs widget missing
Hi Bill,
We noticed that the AskUs button has disappeared from the UML web pages. Have you heard anything about this?
Client Service Desk
Neil John Maclean Health Sciences Library
727 McDermot, Winnipeg, MB R3E 3P5
phone: (204) 789-3342
email: healthlibrary(a)umanitoba.ca<mailto:healthlibrary@umanitoba.ca>
For any questions about room/lab bookings, please go to:
http://goo.gl/DPBo8B
Hi everyone,
Would someone be available to grab my Friday, noon-1pm VR shifts on the 22nd and 28th of July?
Many thanks,
Matthew Renaud, BA (Hon.), MA, MLIS
Acting Liaison Librarian
E.K. Williams Law Library
University of Manitoba
204.474.6371 matthew.renaud(a)umanitoba.ca<mailto:matthew.renaud@umanitoba.ca>
