Hi Everyone
Due to the reduced opening times for the Libraries next week, from Sept 3-6 Ask Us will only be staffed from 9am to 4pm. Any shifts that were previously scheduled after 4 pm next week have been deleted.
Have a nice long weekend.
-Kyle
Kyle A. Feenstra
Coordinator, Learning & Instruction Support
University of Manitoba Libraries
kyle.feenstra(a)umanitoba.ca
204-480-1053
Hi all,
We have a meeting from 9:00 to 12:00, Thursday August 29.
Is anyone available to cover 10:00 - 12:00?
Thank you
Gaitree Boyd
Off-Campus Library Services
Elizabeth Dafoe Library
University of Manitoba
204-474-9183
Gaitree.Boyd(a)umanitoba.ca<mailto:Gaitree.Boyd@ad.umanitoba.ca>
Hi Everyone
On Monday Aug 19 we have a soft launch of the new FAQ system. You will notice that the Ask Us pop-up in Primo will look slightly different with a new link to the FAQ website. https://umanitoba.libanswers.com/ This will be a testing period. If you notice any issues with links or FAQs please let me know and we will have that resolved before September. Feel free to direct students to our FAQs as needed.
-Kyle
Kyle A. Feenstra
Coordinator, Learning & Instruction Support
University of Manitoba Libraries
kyle.feenstra(a)umanitoba.ca
204-480-1053
Hi Everyone,
This is just a reminder that all staff scheduled on Ask Us are required respond to any outstanding tickets in the LibAnswers queue during their shift. This is especially important during earlier scheduled shifts where there may be unanswered tickets from the previous day. Please remember to check for tickets during every shift. It is possible that new tickets have been generated or remain unanswered if earlier shifts were quite busy. When there are two staff members scheduled on Ask Us simultaneously both staff members are required to answer chats and tickets.
This fall there will be training on using screen sharing features. I’ll send out more information on that in September.
As always, let me know if you have further questions.
Best,
-Kyle
Kyle A. Feenstra
Coordinator, Learning & Instruction Support
University of Manitoba Libraries
kyle.feenstra(a)umanitoba.ca
204-480-1053