I’ve added a pull down menu to the Ask Us widget in Primo that asks the patron to identify their “user group”. Although providing this information is optional, this feature was added to help Ask Us staff know a little more about who they are talking to without requiring the patron to disclose additional personal information that we wouldn’t normally request in a chat interaction.
We are going to give this a try and see if it has any impact on patron use of Ask Us.
If you have any questions or want to offer some feedback on these changes don’t hesitate to contact me.
Kyle A. Feenstra
Coordinator, Learning & Instruction Support
University of Manitoba Libraries