- Lib-virtual-ref - University of Manitoba Mailing Lists

Sept. 23 1:00-2:00 pm
by Regena Rumancik 16 Sep '11

16 Sep '11

Unfortunately the Law Library will not be able to cover the 1:00 to 2:00 pm shift next Friday. Would anyone be able to switch an hour of their shift with us any time next week, other than Friday afternoon? Thank you in advance, Regena Rumancik E.K Williams Law Library 474-6712

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September 22nd - 12:00-1:00 p.m. -person needed for virtual reference shift
by Hung-Hsueh Shao 16 Sep '11

16 Sep '11

Hello all, We are in need of a person to cover our virtual reference shift on Thursday, September 22nd from 12:00-1:00 p.m. as we are very short-staffed that day. Please contact me if you are able to switch a shift with one of yours. Thanks so much! Hung-Hsueh Shao Sciences and Technology Library 474-6740

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Virtual reference fall update
by Betty Braaksma 30 Aug '11

30 Aug '11

Hi everyone, I've posted the updated virtual reference schedule for 2011/2012 on staff.lib at: http://bit.ly/qvZrhk You can also find it under Links & Resources on the staff.lib homepage - the link is currently called "Ask A Librarian Schedule" but I've asked Jared to change it to "Virtual Reference Schedule". Starting this September, the virtual reference hours will also be included in the general Library Hours information sheet. This is the first time we've made the hours public. The NJM, Dafoe and Sciences libraries will share coverage of Saturday afternoon service, beginning on Sept.10. Shaun Mulvey will be covering Sundays and evenings again this year. Sunday service starts on Sept 11 at 1pm and evening service starts on Monday Sept 12 at 5pm. Betty

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Liibraryh3lp hiccups today
by Betty Braaksma 23 Aug '11

23 Aug '11

There are some problems with Libraryh3lp today - they've sent out a number of tweets about restarts. If you're on chat, but the widget is showing as offline, they advise you to log out and log back in again. In our case it would mean logging out of Pidgin and then loggin in normally.

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Gale Cengage journals offline
by Betty Braaksma 11 Aug '11

11 Aug '11

Hi folks, Just an FYI. A virtual reference patron reported this morning that the Journal of Interferon and Cytokine Research was displaying a "Technical Difficulties" message. I was able to confirm that and have just heard from our e-serials folks that the new Gage platform has been unstable for the last couple of weeks. So you may be getting queries about journals residing on that platform. I advised the patron this morning to request their article through Doc Del, noting that our copy is currently offline. Other libraries may be having the same issues of course, but it's worth a shot. Betty

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Signing off shift
by lib-virtual-ref＠lists.umanitoba.ca 25 Jul '11

25 Jul '11

Hi. My shift is done - Health Sciences.. Over to you! Mary Mary Lochhead Head, Architecture/Fine Arts and Music Libraries University of Manitoba Winnipeg, Manitoba Canada R3T 2N2 204.474.9217 Mary_Lochhead(a)umanitoba.ca

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Problem with New CampusGuide for HSL: URGENT
by lib-virtual-ref＠lists.umanitoba.ca 21 Jul '11

21 Jul '11

Hi all, As you may have heard, many of our clients in the hospitals and through the WRHA are having problems accessing our new web pages in CampusGuides. They are prompted for a Userid and password (not their UM one) and when they provide it they go no where. I am asking you to forward me contact information (name, phone number, email) of anyone currently experiencing this problem so that I might pass them on to the people working on this issue at eHealth. With your assistance hopefully we can get this issue resolved today. Thanks, Carol Carol Cooke HSC Librarian / HSL Web Services Librarian Neil John Maclean Health Sciences Library - University of Manitoba 770 Bannatyne Ave Winnipeg, MB R3E 0W3 ph. 204-789-3840 cel. 204-290-6710 fax. 204-789-3922 email. Carol_Cooke(a)umanitoba.ca Calendar - http://app.timebridge.com/mytime/carolcooke Home page: http://umanitoba.ca/libraries/health/ Facebook page: http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci… Twitter: http://twitter.com/healthlibrary/

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OCLC report on Virtual Reference
by lib-virtual-ref＠lists.umanitoba.ca 20 Jul '11

20 Jul '11

OCLC releases new membership research report: Seeking Synchronicity: Revelations and Recommendations for Virtual Reference DUBLIN, Ohio, USA, 18 July 2011-A ground-breaking membership report from OCLC Research suggests that by transforming virtual reference (VR) service encounters into relationship-building opportunities, librarians can better leverage the positive feelings people have for libraries. This is critically important in a crowded online space where the biggest players often don't have the unique experience and specific strengths offered by librarians. The report-Seeking Synchronicity: Revelations and Recommendations for Virtual Reference-demonstrates that today's students, scholars and citizens are not just looking to libraries for answers to specific questions-they want partners and guides in a lifelong information-seeking journey. http://bit.ly/qSWFgv

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Virtual reference Monday 10:00
by lib-virtual-ref＠lists.umanitoba.ca 18 Jul '11

18 Jul '11

Hi, I have to log off (my shift over at 10:00) but there is nobody else logged in for the 10:00 - 11:00 shift. Could someone pick up VR? Thanks, Lorna

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Some HSC users unable to access new HSL page
by lib-virtual-ref＠lists.umanitoba.ca 15 Jul '11

15 Jul '11

Hello, The Health Sciences Libraries transitioned to a new homepage (http://libguides.lib.umanitoba.ca/health/) on Monday, July 11. We've since discovered that many HSC users are now unable to access the new site. They are prompted from the redirect/old page (http://www.umanitoba.ca/libraries/health/) to enter a username and password (see attached screenshot). In short, we believe that this is due to restrictions placed on HSC computers by Manitoba eHealth (their IT provider/service). Most (but not all) users' workstations are locked down in such a way that they are prevented from visiting external sites, and it looks like our new site is being treated that way. I'm still waiting to hear back from eHealth about a possible resolution, but should you receive VR calls about this, the best course of action is to direct them to eHealth: 940-8500 for IT support and access issues, or to us (789-3464) for immediate assistance with library materials/services. Sherri Sherri Vokey, M.A., MLIS - HSC Librarian - Neil John Maclean Health Sciences Library contact | sherri_vokey(a)umanitoba.ca - p: 204.789.3344 | f: 204.789-3923

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