- Lib-virtual-ref - University of Manitoba Mailing Lists

Reference Community Forum: Friday, May 6
by lib-virtual-ref＠lists.umanitoba.ca 25 Apr '11

25 Apr '11

Hello: Just a reminder that the next Reference Forum is Friday, May 6, 2011 at 9:30 a.m. in the Archives Classroom. (This is a time change from the original message which had 9:00 a.m. as the starting time). If you haven’t already done so, register on staff.lib at: http://staff.lib.umanitoba.ca/node/2948 This meeting, led by Betty Braaksma, will focus on Virtual Reference Services. The agenda and background reading are below: Agenda: Reference Community Forum May 6: Virtual Reference Services 9:30 – 10:30 · Welcome · overview of the Ask a Librarian service from 2009-2011 · Issues: Staffing/training, hours, chat conventions, hardware/software, assessment 10:30-10:45 · Break 10:45-11:30 · Small group discussions/brainstorming : How do we want the UM virtual reference service to evolve? How will it align with the new UML Public Services standards? 11:30-12:00 · Group reports; framework for going forward Background readings: C. Anderson, “How to be a person: Tips and tricks for virtual reference”. College & Research Libraries News v. 70 no. 10 (November 2009) p. 577-9 http://bit.ly/ersWip D. Beck, “The role of Information Literacy in the provision of virtual reference services at the enquiry desk”. Journal of Information Literacy, 2010. http://bit.ly/eQT2Wv Core Competencies for Virtual Reference. http://bit.ly/etWvS4 Christopher Devine , Emily Bounds Paladino and John A. Davis, “Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries”. The Journal of Academic Librarianship, March 21 2011 http://bit.ly/ghnOCW Lili Luo, "Chat reference competencies: identification from a literature review and librarian interviews", Reference Services Review, (2007) Vol. 35 Iss: 2, pp.195 – 209 http://bit.ly/fTUxub Joyce Ward; Patricia Barbier “Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians”. The Reference Librarian v. 10 issue 1 p. 53 - 68 http://bit.ly/hzD9uZ

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April 15 coverage still needed
by lib-virtual-ref＠lists.umanitoba.ca 13 Apr '11

13 Apr '11

We're still looking for someone to cover 10-11am this Friday. Can anyone do it? thanks, Betty

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Virtual Ref patron compliment
by lib-virtual-ref＠lists.umanitoba.ca 11 Apr '11

11 Apr '11

Thanks to Jim Blanchard for passing along this comment from "Dear Elizabeth Dafoe" : "Thanks for answering the chat online so quickly and for persistently giving extremely beneficial and useful information on a wide range of topics. You made my first few years here at the University easier to navigate." Keep up the good work, everyone! cheers Betty

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RE: [Lib-virtual-ref] Virtual Ref coverage, April 15
by lib-virtual-ref＠lists.umanitoba.ca 07 Apr '11

07 Apr '11

Hi Vera and Lorna: If you can work 9-10 and 11-12 that would be a great help. Emma K has agreed to work 4-5 on the 13th. Betty, we are still out the hour between 10-11, any ideas? Thanks Emma P. From: Vera Keown [mailto:keown@cc.umanitoba.ca] Sent: Wednesday, April 06, 2011 1:49 PM To: Emma Popowich Subject: FW: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Emma, We might be able to cover the 9:00 - 10:00 shift, though we would look to trade for April 13th 4:00 - 5:00pm. Vera From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 12:22 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: RE: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Betty, I could probably do from 11:00 - 12:00 if anyone can do the earlier part. Best, Lorna From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 9:27 AM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: [Lib-virtual-ref] Virtual Ref coverage, April 15 Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

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Virtual Ref coverage, April 15
by lib-virtual-ref＠lists.umanitoba.ca 05 Apr '11

05 Apr '11

Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

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Cover Monday 9-10
by lib-virtual-ref＠lists.umanitoba.ca 03 Apr '11

03 Apr '11

Hello, could anyone cover VR from 9-10 for me on Monday? I am just back from holidays, checked my daytimer and realised I have Librarian's Council at the same time. thanks, Liv

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Evening VR coverage thanks
by lib-virtual-ref＠lists.umanitoba.ca 01 Apr '11

01 Apr '11

A big thank you to Janice Linton, who covered the evening shift yesterday!

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Sharida's shift
by lib-virtual-ref＠lists.umanitoba.ca 31 Mar '11

31 Mar '11

I will be taking Sharida's shift tomorrow. Thanks Susan Susan Heidebrecht Library Assistant IV William R. Newman Library Rm.236-66 Dafoe Rd. 1-204-474-8382

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Empty shifts
by lib-virtual-ref＠lists.umanitoba.ca 29 Mar '11

29 Mar '11

Hi folks, Just a gentle reminder - if you can't do your regularly scheduled virtual reference shift, please post to this list or send me an email, so that we can look for someone to fill the gap. thanks! Betty

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Virtual ref: Final Friday afternoon shift
by lib-virtual-ref＠lists.umanitoba.ca 25 Mar '11

25 Mar '11

Today will be the last day for full Friday afternoon virtual reference service. Catherine Shields has been providing backup coverage from 1-3 and then full coverage from 3-5 for this academic term. Thanks very much to Catherine for allowing us to extend our Friday coverage! cheers Betty

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