July 2011 - Lib-virtual-ref - University of Manitoba Mailing Lists

Signing off shift
by lib-virtual-ref＠lists.umanitoba.ca 25 Jul '11

25 Jul '11

Hi. My shift is done - Health Sciences.. Over to you! Mary Mary Lochhead Head, Architecture/Fine Arts and Music Libraries University of Manitoba Winnipeg, Manitoba Canada R3T 2N2 204.474.9217 Mary_Lochhead(a)umanitoba.ca

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Problem with New CampusGuide for HSL: URGENT
by lib-virtual-ref＠lists.umanitoba.ca 21 Jul '11

21 Jul '11

Hi all, As you may have heard, many of our clients in the hospitals and through the WRHA are having problems accessing our new web pages in CampusGuides. They are prompted for a Userid and password (not their UM one) and when they provide it they go no where. I am asking you to forward me contact information (name, phone number, email) of anyone currently experiencing this problem so that I might pass them on to the people working on this issue at eHealth. With your assistance hopefully we can get this issue resolved today. Thanks, Carol Carol Cooke HSC Librarian / HSL Web Services Librarian Neil John Maclean Health Sciences Library - University of Manitoba 770 Bannatyne Ave Winnipeg, MB R3E 0W3 ph. 204-789-3840 cel. 204-290-6710 fax. 204-789-3922 email. Carol_Cooke(a)umanitoba.ca Calendar - http://app.timebridge.com/mytime/carolcooke Home page: http://umanitoba.ca/libraries/health/ Facebook page: http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci… Twitter: http://twitter.com/healthlibrary/

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OCLC report on Virtual Reference
by lib-virtual-ref＠lists.umanitoba.ca 20 Jul '11

20 Jul '11

OCLC releases new membership research report: Seeking Synchronicity: Revelations and Recommendations for Virtual Reference DUBLIN, Ohio, USA, 18 July 2011-A ground-breaking membership report from OCLC Research suggests that by transforming virtual reference (VR) service encounters into relationship-building opportunities, librarians can better leverage the positive feelings people have for libraries. This is critically important in a crowded online space where the biggest players often don't have the unique experience and specific strengths offered by librarians. The report-Seeking Synchronicity: Revelations and Recommendations for Virtual Reference-demonstrates that today's students, scholars and citizens are not just looking to libraries for answers to specific questions-they want partners and guides in a lifelong information-seeking journey. http://bit.ly/qSWFgv

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Virtual reference Monday 10:00
by lib-virtual-ref＠lists.umanitoba.ca 18 Jul '11

18 Jul '11

Hi, I have to log off (my shift over at 10:00) but there is nobody else logged in for the 10:00 - 11:00 shift. Could someone pick up VR? Thanks, Lorna

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Some HSC users unable to access new HSL page
by lib-virtual-ref＠lists.umanitoba.ca 15 Jul '11

15 Jul '11

Hello, The Health Sciences Libraries transitioned to a new homepage (http://libguides.lib.umanitoba.ca/health/) on Monday, July 11. We've since discovered that many HSC users are now unable to access the new site. They are prompted from the redirect/old page (http://www.umanitoba.ca/libraries/health/) to enter a username and password (see attached screenshot). In short, we believe that this is due to restrictions placed on HSC computers by Manitoba eHealth (their IT provider/service). Most (but not all) users' workstations are locked down in such a way that they are prevented from visiting external sites, and it looks like our new site is being treated that way. I'm still waiting to hear back from eHealth about a possible resolution, but should you receive VR calls about this, the best course of action is to direct them to eHealth: 940-8500 for IT support and access issues, or to us (789-3464) for immediate assistance with library materials/services. Sherri Sherri Vokey, M.A., MLIS - HSC Librarian - Neil John Maclean Health Sciences Library contact | sherri_vokey(a)umanitoba.ca - p: 204.789.3344 | f: 204.789-3923

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Betty's chat help problems
by lib-virtual-ref＠lists.umanitoba.ca 07 Jul '11

07 Jul '11

Hi everyone, Due to ongoing problems with my libraryh3lp user account I'm not able to log in to chat reference. I'm hoping to get it sorted out by the libraryh3lp developers, but in the meantime I won't be able to cover the Management shift this morning, and possibly not my own regular shift on Wednesday from 1-2pm. I'll keep you posted. thanks Betty

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