February 2012 - Lib-virtual-ref - University of Manitoba Mailing Lists

Question about Queues & Buddies
by Betty Braaksma 29 Feb '12

29 Feb '12

Hi everyone, I've had a few questions about the display of Queues & Buddies in the Pidgin chat window. Each queue is essentially a channel within the overall LibraryH3lp chat network. The channel that everyone uses and is connected to is ask-a-librarian-general. Some people/departments have also set up their own individual queues, which means that not everyone is connected to those queues. However as part of the bigger chat network, they do "light up" up in the overall Queues list when they're active. Your Buddies list appears below the Queues. Buddies show you which other library chat operators are online with you. A chime sounds when anyone signs on or off. Also displayed in the Buddies list is the LibraryH3lp "don't delete me" message, which we need in order for the system to work. To avoid confusion between Queues & Buddies, you may wish to minimize the Queue display. You can do this by clicking on the tiny box beside the Q in the Queues heading. This will collapse the list. I've attached a screenshot to illustrate. If you have any other questions, please let me know. Betty Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

VR 4-5 shift today
by Betty Braaksma 21 Feb '12

21 Feb '12

Is the regularly scheduled 4pm-5pm person available? Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

VR 12-1 shift today
by Betty Braaksma 21 Feb '12

21 Feb '12

Is the regularly scheduled 12-1 VR operator available? Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

Virtual Ref at 10am today
by Betty Braaksma 21 Feb '12

21 Feb '12

Is the regularly scheduled 10-11 VR person available? Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

VR at noon today
by Betty Braaksma 13 Feb '12

13 Feb '12

Is the regularly scheduled person for the 12-1 VR shift available? Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

I'm VR but the home widget does not say our service available?!
by Asako Yoshida 09 Feb '12

09 Feb '12

Other Ask a Librarian Widgets in other pages are shown as service available. Help! Asako

1 0

Vr 1pm shift
by Betty Braaksma 09 Feb '12

09 Feb '12

Is the regularly scheduled 1pm person available? Let me know if you're having problems connecting; may be a leftover from this morning's system outage. Thks Betty Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

1 0

Libraryh3lp down?
by Jan Guise 09 Feb '12

09 Feb '12

I just lost my connection to Libraryh3lp. Anyone heard if they're doing maintenance today? Jan. -- ----------- Janneka L. Guise, M.Mus, MLIS Head, Eckhardt-Gramatté Music Library University of Manitoba Winnipeg, MB 204.474.7911 204.294.1871 - mobile

1 0

10am VR shift today
by Betty Braaksma 06 Feb '12

06 Feb '12

Is the regularly scheduled 10am-11am person available? Thanks, Betty Betty Braaksma, MLS CUA Usability Liaison Librarian/Virtual Reference Coordinator University of Manitoba Libraries

3 2