November 2015 - Lib-virtual-ref - University of Manitoba Mailing Lists

Temporary access issues for some Nature journals
by Vickie Albrecht 27 Nov '15

27 Nov '15

Hi everyone, A faculty member contacted me who is having issues accessing articles from Nature journals such as Nature Plants. I emailed Electronic Resources and it is a known issue to them with all of the Nature publications right now. Electronic services forwarded me the following which is a quoted statement from Kristen Kruse sent to her staff on the issue: "Hi - we've run out of downloads on our Nature Articles on Demand account, and don't have the go-ahead for more just yet. If we don't get that soon I'll ask the OA team to deactivate the titles, but for now if you're on troubleshooting and it comes up can you make a note of it and let them know we expect it to be a temporary situation." So if you do have this come up; recommend to the patron that they request the article through Document Delivery for now. You should also report this issue to Electronic Resources. Cheers, Vickie Vickie Albrecht Biological Sciences Librarian Sciences and Technology Library Office: 222D Machray Hall Office no.: 204-474-6247 Cell no.: 204-890-5182 Vickie.Albrecht(a)umanitoba.ca<mailto:Vickie.Albrecht@umanitoba.ca>

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To anyone on VR this morning
by Deborah Barnum 20 Nov '15

20 Nov '15

Hello, While on VR today (from 12-1), I got a question from someone, who then immediately signed off. Presumably they thought that 1) I was the person that they were talking to earlier and 2) That I knew who they are and how to get in touch with them. I'm sending this out in hopes that whoever initially answered this request, can identify it, and get back to the patron. I think it is important in terms of customer service/library image to respond to this person, if possible. Here is the original message: IP Address: 130.179.244.102 Referring URL: https://umanitoba.ca/libraries/elibrary/reserve_form.php 12:50 30588976972006716538353432 sorry to bother you again. I tried submitting my request to reserve material online and I keep getting this error "reCAPTCHA" validation failed. What does that mean? I don't want to press 'send' too many times and bombard your system. Please advise 12:50 30588976972006716538353432 has left the conversation Thanks, Deborah Barnum Library Assistant E.K. Williams Law Library Ph.: 204-474-6712 Email: Deborah.Barnum(a)umanitoba.ca Interlibrary Loan, LawDOC, and Reference 412 Robson Hall, 224 Dysart Rd. University of Manitoba Winnipeg, Manitoba Canada R3T 2N2

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VR Schedule
by Bill Poluha 14 Nov '15

14 Nov '15

Hi, The VR schedules have been updated to December 23, 2015. Please have a close look at the schedule December 21-23 as the hours have changed to reflect the early library closures on December 22 and 23. http://libguides.lib.umanitoba.ca/vrguide/vrschedule Thank you. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, Math<http://libguides.lib.umanitoba.ca/mathematics> and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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VR schedule update
by Bill Poluha 06 Nov '15

06 Nov '15

Hello, I updated weekday evenings. Dafoe, Science and NJM will all be logged in from 5:00 – 9:00 pm http://libguides.lib.umanitoba.ca/vrguide/vrschedule Bill Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, Math<http://libguides.lib.umanitoba.ca/mathematics> and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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VR update: inappropriate chat incident
by Bill Poluha 04 Nov '15

04 Nov '15

Hello, We had an inappropriate chat incident recently that required us to permanently block the IP address of the offending party. This is a good time to review the procedure. 1. It is difficult to know the exact nature of the query. Do not ignore queries; if you are unsure of the appropriateness, accept the query and remain professional at all times. 2. If at any point during a VR chat you are asked an inappropriate question (“Are you female?”, “Are you married?”, etc.), you should immediately use the following script: "It is clear that you are not contacting the Libraries AskALibrarian service for research information. Your IP address will be blocked and information regarding this chat will be turned over to the Campus IT Security Coordinator and to the University of Manitoba Security Services.” 3. After sending this script, do not engage further. Block the patron’s IP address. (it’s the red button with a diagonal line through a circle - see attached image) 4. Report the incident to me. The instructions and script for inappropriate chats is located on the Virtual Reference Staff Guide: http://libguides.lib.umanitoba.ca/vrguide/scripts If you have any questions don’t hesitate to contact me. Bill Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, Math<http://libguides.lib.umanitoba.ca/mathematics> and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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Monday, November 9th
by Kathy Finlayson 03 Nov '15

03 Nov '15

I'm looking for someone to take my 12-1 shift on Monday as I'm registered for a course. Please and thank you. Kathy Finlayson Sister St Odilon Library - Misericordia Health Centre University of Manitoba Libraries (204) 788-8109

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Re: [Lib-virtual-ref] Access issues
by Bill Poluha 02 Nov '15

02 Nov '15

Thanks. I’ll check into it. Bill Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, Math<http://libguides.lib.umanitoba.ca/mathematics> and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech> From: <lib-virtual-ref-bounces(a)lists.umanitoba.ca<mailto:lib-virtual-ref-bounces@lists.umanitoba.ca>> on behalf of Antonietta Senkow <A.Senkow(a)umanitoba.ca<mailto:A.Senkow@umanitoba.ca>> Date: Monday, November 2, 2015 at 12:03 PM To: Allison Erhardt <Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca>>, Emma Hill Kepron <Emma.Kepron(a)umanitoba.ca<mailto:Emma.Kepron@umanitoba.ca>>, VR List <lib-virtual-ref(a)lists.umanitoba.ca<mailto:lib-virtual-ref@lists.umanitoba.ca>> Subject: [Lib-virtual-ref] Access issues Hi, Just finished my VR shift but I had 3 calls in the last 5 minutes of my shift where access problems were reported. Something might be going on so just want to report it Regards, Antonietta Antonietta Senkow Library Assistant Victoria General Hospital Library University of Manitoba Libraries 2340 Pembina Highway Winnipeg, MB R3T 2E8 Phone: 204-477-3307 Fax: 204-269-7936 Email: a.senkow(a)umanitoba.ca<mailto:a.senkow@umanitoba.ca>

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Access issues
by Antonietta Senkow 02 Nov '15

02 Nov '15

Hi, Just finished my VR shift but I had 3 calls in the last 5 minutes of my shift where access problems were reported. Something might be going on so just want to report it Regards, Antonietta Antonietta Senkow Library Assistant Victoria General Hospital Library University of Manitoba Libraries 2340 Pembina Highway Winnipeg, MB R3T 2E8 Phone: 204-477-3307 Fax: 204-269-7936 Email: a.senkow(a)umanitoba.ca

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