September 2016 - Lib-virtual-ref - University of Manitoba Mailing Lists

patrons records not found in Alma
by Wei Xuan 27 Sep '16

27 Sep '16

Hi, A decision was made last Thursday in the management group meeting to purge inactive patron records with a total balance below $20. If a patron (most likely he or she graduated in the past) would like to pay the fine but you cannot find the record in Alma, it means the patron record has been purged. This patron doesn't need to worry about the balance anymore. It is just a one-time occurrence. Cheers, Wei Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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students not receiving email notifications
by Wei Xuan 26 Sep '16

26 Sep '16

Hi, We noticed that some patrons are unable to receive any email notifications. It's because no email addresses in their record have been marked as preferred. We have contacted IST to check the Iridium adaptor. At the same time, if you come across a patron record like this, please manually open the email address and check the yes option in the Preferred address section. It will temporarily fix the problem until IST release a solution. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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how inactive patrons pay their balance
by Wei Xuan 26 Sep '16

26 Sep '16

Hi, The procedure to enable inactive patrons to make online payments have been published on Staff.lib. I also attached a copy in this email for your convenience. Cheers, Wei Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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VR Contacts while Bill is away
by Bill Poluha 14 Sep '16

14 Sep '16

Hi, I’ll be away from Sept. 15 – Oct. 5. Returning to work on Oct. 6. While I’m away here’s who to contact for VR matters: Christine Shaw (christine.shaw(a)umanitoba.ca): VR operations, staff, policy, schedules Wei Xuan (wei.xuan(a)umanitoba.ca): Ask Us software LibAnswer/LibChat issues Remember that we now have the following resources as well: http://staff.lib.umanitoba.ca/vrguide Thank you. Bill Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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VR Staff Guide
by Bill Poluha 13 Sep '16

13 Sep '16

Hi, I am in the process of updating our VR staff guide and working out how to best organize the content. Now all VR Staff info is located on Staff.Lib: http://staff.lib.umanitoba.ca/vrguide The old Virtual Reference Staff LibGuide (http://libguides.lib.umanitoba.ca/vrguide) has some out of date info and is presently being revised and updated. I have also set the Virtual Reference Staff LibGuide to Private so it will not be accessible to the public. Should you have any questions or suggestions, don’t hesitate to contact me. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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VR Best practices
by Bill Poluha 13 Sep '16

13 Sep '16

Hi, I’ve started up a section on the VR training guide that addresses best practices. http://libguides.lib.umanitoba.ca/VRTraining/bestpractices This is a work in progress and will be updated as things come up. I have a list of items to add to it as well. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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LibChat "idle message" to patron while you are busy answering their questions
by Bill Poluha 13 Sep '16

13 Sep '16

Hi, There seems to be a bit of confusion from our patron’s and VR staff with the idle message we originally suggested that reads: "I’ve stepped away from the desk…" You can enter your Idle Message under Nicknames and other settings. Scroll down to LibChat Settings to make the change. Instructions on changing your Idle Message and suggested language and elapsed time before the idle message appears to patrons is at this link. http://libguides.lib.umanitoba.ca/c.php?g=539022&p=3696165#s-lg-box-wrapper… If you have any questions let me know. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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CIBC interac
by Wei Xuan 13 Sep '16

13 Sep '16

Hi, As what you may have noticed, patrons with a debit card from CIBC won't be able to use Interac Online to make an online payment. The reason is that CIBC doesn't support the Interac Online service. http://interac.ca/en/interac-online-consumer.html has a list of participating banks and credit unions on their main page. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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LibChat Alert Update
by Bill Poluha 09 Sep '16

09 Sep '16

Hello, SpringShare just sent us a solution to the issue of VR staff not displaying in Staff Online: 1. Click on the Logout link in the upper right of orange navigation bar. 2. Clear the browser's Cookies AND Cache 3. Sign back into LibAnswers Sometimes a browser's cookies and/or cache will hold onto incorrect or outdated information. Clearing the cookies and cache will force the browser to get the most up-to-date information, so it's a great first line of defense when troubleshooting problems that pop up. Detailed instruction are available at: http://guidefaq.com/a.php?qid=5909 If you have any questions or concerns about LibAnswers/LibChat don't hesitate to contact me. Bill - VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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LibChat Issue Alert
by Bill Poluha 08 Sep '16

08 Sep '16

Hello, We discovered that staff logged-in to LibChat may not have their names displayed in the Staff Online box in LibChat When you login to LibChat and do not see anyone listed under Staff Online initiate a Group Chat (icon in the top right corner of Staff Online box) to say hi and find out who else is online with you. This will help us with our shift change transitions. We are working with SpringShare to resolve this issue. Stay tuned for updates in the Administrative Announcements box on the LibAnswers dashboard. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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