August 2019 - Lib-virtual-ref - University of Manitoba Mailing Lists

Reduced Ask Us Hours next week
by Kyle Feenstra 30 Aug '19

30 Aug '19

Hi Everyone Due to the reduced opening times for the Libraries next week, from Sept 3-6 Ask Us will only be staffed from 9am to 4pm. Any shifts that were previously scheduled after 4 pm next week have been deleted. Have a nice long weekend. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Ask Us Thursday August 29 Dafoe Library
by Gaitree Boyd 26 Aug '19

26 Aug '19

Hi all, We have a meeting from 9:00 to 12:00, Thursday August 29. Is anyone available to cover 10:00 - 12:00? Thank you Gaitree Boyd Off-Campus Library Services Elizabeth Dafoe Library University of Manitoba 204-474-9183 Gaitree.Boyd(a)umanitoba.ca<mailto:Gaitree.Boyd@ad.umanitoba.ca>

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Ask Us / FAQ update
by Kyle Feenstra 14 Aug '19

14 Aug '19

Hi Everyone On Monday Aug 19 we have a soft launch of the new FAQ system. You will notice that the Ask Us pop-up in Primo will look slightly different with a new link to the FAQ website. https://umanitoba.libanswers.com/ This will be a testing period. If you notice any issues with links or FAQs please let me know and we will have that resolved before September. Feel free to direct students to our FAQs as needed. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Reminder re: Tickets in LibAnswers
by Kyle Feenstra 09 Aug '19

09 Aug '19

Hi Everyone, This is just a reminder that all staff scheduled on Ask Us are required respond to any outstanding tickets in the LibAnswers queue during their shift. This is especially important during earlier scheduled shifts where there may be unanswered tickets from the previous day. Please remember to check for tickets during every shift. It is possible that new tickets have been generated or remain unanswered if earlier shifts were quite busy. When there are two staff members scheduled on Ask Us simultaneously both staff members are required to answer chats and tickets. This fall there will be training on using screen sharing features. I’ll send out more information on that in September. As always, let me know if you have further questions. Best, -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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