- Lib-virtual-ref - University of Manitoba Mailing Lists

Authentication in the AskUs widget
by Wei Xuan 19 Aug '22

19 Aug '22

Hi Sarah, Could you please forward my message below to the VR team? Thanks, Wei Wei XUAN | Associate University Librarian | University of Manitoba Libraries | 204-474-6710 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ VR colleagues, In order to increase online chatting security and focus resources on our prime user group (students, faculty and staff), we are going to implement an authentication layer to the AskUs widget. Therefore, UM users will need to log in with their UM email address. After logging in, users can start chatting with the VR team. The current pre-chat form will no longer be needed. The authentication will be using single-sign on with UM Active Directory. With this change, online chatting will be only provided to UM students, faculty and staff. An enquiry link for Non UM users and visitors will be added to the AskUs widget under the "WRHA virtual library help" item. We plan to make the change to the AskUs widget on Monday, August 22nd. Please let me know if you need any further information. Wei ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Reminder regarding Book Renewals
by Allison Erhardt 08 Dec '21

08 Dec '21

Hi All! Just a reminder as people start to ask about having items renewed…. Library systems will NOT be renewing items in bulk any longer. Any items taken out during or before December 2020 MUST BE RETURNED by their due date. If patrons wish to still have these items, they will need to bring them back physically, and have them returned then they can take them out again. We are moving back to regular item policies for these things, where people only get to keep books for a maximum of ONE YEAR. (three renewals.) Any patrons who took items out in this time frame were sent a notice over the summer informing them that A) if an item was recalled it needs to be returned in the 7 day time frame and B) that we are no longer doing bulk renewals and items loaned in Dec 2020 or prior to Dec 2020 needed to be returned to the library by their due date of mid December, 2021. I’ll be making the new End of Term date in Alma today, so items that are allowed to be renewed (items that have been on loan for less than one year) can be, (and of course staff/Faculty have indefinite renewals) but all other items must be physically returned to the Library or they will go to LOST. This is the notice they were sent in August. [cid:image001.png@01D7E507.81A7F980] Let me know if you have any questions! Allison Erhardt Library Systems Specialist University of Manitoba Libraries University of Manitoba 306 Elizabeth Dafoe Library 25 Chancellor’s Circle, Winnipeg, MB, Canada, R3T 2N2 PH: 204.474.7153 | email: Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca> [/var/folders/8s/khprjjvx62xfv9rl6_xgvjg00000gp/T/com.microsoft.Outlook/Content.MSO/B611987E.tmp]

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VR Shift Swap
by Jessica Enns 25 Feb '21

25 Feb '21

Hi all, Would anyone be willing to either take or swap my VR shift on Thursday? The shift I am looking to get rid of is 11:00 on Thursday, February 18. If you are interested in this, please let me know! Thanks, Jessica

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Reminder: "Inactive" Alumni who cannot Renew Items / Have Items Due
by Allison Erhardt 21 Dec '20

21 Dec '20

Hi! I wanted to send this message along because I’ve been contacted by some patrons directly and three staff members have also run into this issue and asked about it since Friday. Alumni Patrons Who Have Items Due (and cannot renew them) [Graphical user interface, application, Teams Description automatically generated] If you have a patron ask you to renew items due Dec. 18-31st, saying they cannot log in to do it, and you look up their account and see something like the above: it’s because they are no longer a valid “student” at the U of M. Either they are not taking classes (In which case they really need to return the materials if it’s safe to do so and they are able) or they graduated and they need to apply for Alumni Status. [cid:image002.png@01D6D7B5.87645400] If you look up the patron and they have an external account type (meaning their password is stored in SignUM) and they have the user group Alumni, then they need to sign in to SignUM and apply for Library Access. We have a libguide with instructions, found here: https://libguides.lib.umanitoba.ca/alumnihelp/ I check the queue of people needing this account changed daily in SignUM, in the morning. If I know that someone has applied, I’ll look again for them as well. Once they are properly configured, you’ll see something like this: [cid:image003.png@01D6D7B5.87645400] At that point (takes about 15 minutes from when I approve the account) you will be able to change the due dates for their items to April 30th; the Management Group approved Date. Please remember, you have to have graduated from the U of M in order to be Alumni. The patron is responsible for contacting the Alumni Association and supplying us with their alumni number. Instructions are included in their library welcome letter that I send when they apply, as well as in the LibGuide. Their Alumni Number is not their student number. If you have any questions about accounts (because it’s all a huge jumble!!!) please do not hesitate to ask! There are so many exceptions and “well usually we do … but this year…” right now that it’s OK to be confused! I just wanted to remind everyone about Alumni accounts so that we can get patrons up and running as fast as possible. Happy Holidays all! Allison Erhardt Library Systems Specialist University of Manitoba Libraries University of Manitoba 306 Elizabeth Dafoe Library 25 Chancellor’s Circle, Winnipeg, MB, Canada, R3T 2N2 PH: 204.474.7153 | email: Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca> [/var/folders/8s/khprjjvx62xfv9rl6_xgvjg00000gp/T/com.microsoft.Outlook/Content.MSO/B611987E.tmp]

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Books being renewed right now to APRIL 30th
by Allison Erhardt 01 Dec '20

01 Dec '20

Hi, Last time I renewed books people didn’t READ the messages they got… So, just letting you know, books are being renewed to APRIL 30TH 2021 right now. The date was chosen by Management Ctte. Any problems, please send to me! Thanks. Allison Erhardt Library Systems Specialist University of Manitoba Libraries University of Manitoba 306 Elizabeth Dafoe Library 25 Chancellor’s Circle, Winnipeg, MB, Canada, R3T 2N2 PH: 204.474.7153 | email: Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca> [/var/folders/8s/khprjjvx62xfv9rl6_xgvjg00000gp/T/com.microsoft.Outlook/Content.MSO/B611987E.tmp]

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HathiTrust Recalls
by Allison Erhardt 02 Nov '20

02 Nov '20

Hi all, The HathiTrust recalls were all complete last Wednesday. Then we moved to Code Red for Friday… Just as a reminder, patrons do NOT have to return these items. If they have any reason to not return them, they just don’t need to. Tell them NOT to worry, there will be no fines, etc on their accounts. What I will be doing on Nov. 16th is removing any items that are still on loan on Nov 16th from the HathiTrust collection. These will go Megan who will remove them from the files. They would be removed from HT online access for December. I will move them back to their home locations the week of Nov. 16th and then renew them all. Allison Erhardt Library Systems Specialist University of Manitoba Libraries University of Manitoba 306 Elizabeth Dafoe Library 25 Chancellor’s Circle, Winnipeg, MB, Canada, R3T 2N2 PH: 204.474.7153 | email: Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca> [/var/folders/8s/khprjjvx62xfv9rl6_xgvjg00000gp/T/com.microsoft.Outlook/Content.MSO/B611987E.tmp]

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HathiTrust Items Recalled / due date changed
by Allison Erhardt 28 Oct '20

28 Oct '20

Hi all, There are questions coming through the VR Ask Us about due date changes for items. Here is the backstory: -HathiTrust physical items were supposed to be recalled for September. There was an issue with the bulk due date change tool. It wasn’t changing any of the HT items for me. I put in a high priority case in August with Ex Libris. -Last Thursday I was informed that the Bulk Due Date tool will only change the due dates of items loaned out in that library. None of the items currently in the “electronic resources” library were loaned from that location, so, I had no way of bulk updating the due dates. -Yesterday, 14 volunteers started manually recalling (changing the due date) for HathiTrust items. These items MUST be returned. The due dates put on them should be Monday Nov. 16th. -Regarding this change, the following information was sent out back in August when the initial recall should have happened: “We have enacted recalls of items that are in Hathi trust and the patrons should be returning the physical book and then they can access it electronically using the link that is in the recall notice. If they are unable/having a hard time returning their items then you can pass them onto a supervisor, we will work out those on a case by case basis. Any other questions just throw me an email.” (Candice Lewis, August 25th) I modified the letter that should have been sent to patrons regarding the items in HathiTrust. It was supposed to have a link in it, telling them how to find the electronic version of the title. But again, even though I tested it, the letter uses the library the item was LOANED from, not the library it is currently in. The only way for the letter to format a search link is for the information to pass on the hathitrust location from Alma. What this means is that the link is not coming through. If patrons ask why they need to return the items, please let them know that we have to have the items returned at this time, and that it is available online if they search the title. If they are having an issue, IE they are not in this country right now, they are in another province, their building on campus is currently under construction …. What to tell patrons when they ask why they have to bring those items back: “The item you have on loan currently can be found online using the “full text available at HathiTrust” link in Library Search on our homepage. Search the items’ title to find the link. More information can be found here: https://libguides.lib.umanitoba.ca/getitforyou. Look under “Get it Digitally”.” If they have reasons why they cannot return those items by Nov. 16th, please refer them to a supervisor, or to myself. If you have any questions about this process, please let me know! Thanks!!!!! Allison Erhardt Library Systems Specialist University of Manitoba Libraries University of Manitoba 306 Elizabeth Dafoe Library 25 Chancellor’s Circle, Winnipeg, MB, Canada, R3T 2N2 PH: 204.474.7153 | email: Allison.Erhardt(a)umanitoba.ca<mailto:Allison.Erhardt@umanitoba.ca> [/var/folders/8s/khprjjvx62xfv9rl6_xgvjg00000gp/T/com.microsoft.Outlook/Content.MSO/B611987E.tmp]

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LibChat not working
by Wei Xuan 23 Mar '20

23 Mar '20

Hi, It seems there is a problem with LibChat. The chat server cannot be connected. I have contacted SpringShare regarding this issue but do not have a timeline about when it will be resolved. I will keep you updated. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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User Groups Added to Ask Us Widget
by Kyle Feenstra 04 Feb '20

04 Feb '20

Hi Everyone I’ve added a pull down menu to the Ask Us widget in Primo that asks the patron to identify their “user group”. Although providing this information is optional, this feature was added to help Ask Us staff know a little more about who they are talking to without requiring the patron to disclose additional personal information that we wouldn’t normally request in a chat interaction. [cid:image001.png@01D5DB4C.5918E9A0] We are going to give this a try and see if it has any impact on patron use of Ask Us. If you have any questions or want to offer some feedback on these changes don’t hesitate to contact me. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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LexiComp Mobile - Access and Renewals
by Me-Linh Le 10 Jan '20

10 Jan '20

Effective immediately, UML has a new way to access and download LexiComp Mobile (available via app). In past years, applicants would have to submit a paper application and wait a day or two to verify that they were entitled to access. Users will now be able to get immediate access to the app provided they are affiliated with UM and use their UM email address (umanitoba.ca OR myumanitoba.ca). There may be a lot of questions about this at the desk or via VR as the 2019 licenses are due to expire shortly. As we still only have a limited number of licenses we are not advertising it broadly as we now do not have a way to verify whether they are health sciences people, but info and instructions are available on our Apps page (https://libguides.lib.umanitoba.ca/c.php?g=297748&p=1990907). The licenses are still only valid for 1-year and only one device per email address will be allowed. If you have any questions let me know. Mê-Linh -- Mê-Linh Lê, MA, MLIS, AHIP Health Sciences Librarian Neil John Maclean Health Sciences Library, University of Manitoba p. 204-228-6775 | c. 204-228-6775 | e. me-linh.le(a)umanitoba.ca<mailto:me-linh.le@umanitoba.ca> ORCID: https://orcid.org/0000-0002-7757-290X She/Her/Hers Need help? Book an appointment with me [cid:image001.png@01D40F80.76408F40]<http://lib-umanitoba.libcal.com/appointment/12169> [cid:image002.png@01D531BC.D20CE210]

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Answering Questions Regarding Error Pages
by Kyle Feenstra 27 Nov '19

27 Nov '19

Hi Everyone Libraries Systems is in the process of deleting outdated directories from the website that have been appearing in Google search results and the University’s search results. If a patron encounters one of these pages they will now see this error message. [cid:9a519ad5-e542-4851-9b78-a1e559ec32bd] If you receive a question about this on Ask Us you can inform the patron that the webpage they were looking for was out of date and has been deleted and offer them assistance with finding the information they were looking for. If you have any questions let me know. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Shifts to trade
by Candice Lewis 06 Nov '19

06 Nov '19

Hello all; Would anyone be able to trade for the following 2 shifts.? Wed Nov 13: BACKUP 1-3pm Wed Nov 13: 2-3 pm Thank you,Candice Candice Lewis Library Supervisor Science and Technology Libraries Candice.Lewis(a)umanitoba.ca<mailto:Candice.Lewis@umanitoba.ca> 204-474-8436

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AskUs coverage needed October 29th , 1pm to 2 pm and 2 pm to 3 pm
by Daisy Santos 17 Oct '19

17 Oct '19

Hello all: I am looking for these VR shift coverage . Please let me know if you are willing to trade shifts. Tuesday, October 29th from 1 pm to 2 pm Tuesday, October 29th from 2 pm to 2 pm We can cover any shifts (except October 31st and Nov 1st) for you. ________________________________ DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba | 246 Brodie Centre | P: 204-789-3462 | E: Daisy.Santos(a)umanitoba.ca<mailto:Daisy.Santos@umanitoba.ca>

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Ask Us Training in November
by Kyle Feenstra 15 Oct '19

15 Oct '19

Hi Everyone In 2020 all librarians and staff on Ask Us will be asked to begin using the new libchat/libanswers dashboard regularly. The new dashboard has some added features (such as screensharing) that will improve online communication with patrons and make Ask Us shifts a little easier for staff. I’ve scheduled three sessions in November to give you the opportunity to become familiar with the new dashboard before we make the change next year. You can register for one of the sessions below. All Ask Us staff are encouraged to attend one session. Neil John Maclean, Ross Computer Lab Nov 14, 2:00-3:30pm https://lib-umanitoba.libcal.com/event/3525082 Elizabeth Dafoe, Gold Lab Nov 15, 10:00-11:30am https://lib-umanitoba.libcal.com/event/3525087 Elizabeth Dafoe. Gold Lab Nov 21, 2:00-3:30pm https://lib-umanitoba.libcal.com/event/3525088 If you have questions feel free to email me. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Reduced Ask Us Hours next week
by Kyle Feenstra 30 Aug '19

30 Aug '19

Hi Everyone Due to the reduced opening times for the Libraries next week, from Sept 3-6 Ask Us will only be staffed from 9am to 4pm. Any shifts that were previously scheduled after 4 pm next week have been deleted. Have a nice long weekend. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Ask Us Thursday August 29 Dafoe Library
by Gaitree Boyd 26 Aug '19

26 Aug '19

Hi all, We have a meeting from 9:00 to 12:00, Thursday August 29. Is anyone available to cover 10:00 - 12:00? Thank you Gaitree Boyd Off-Campus Library Services Elizabeth Dafoe Library University of Manitoba 204-474-9183 Gaitree.Boyd(a)umanitoba.ca<mailto:Gaitree.Boyd@ad.umanitoba.ca>

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Ask Us / FAQ update
by Kyle Feenstra 14 Aug '19

14 Aug '19

Hi Everyone On Monday Aug 19 we have a soft launch of the new FAQ system. You will notice that the Ask Us pop-up in Primo will look slightly different with a new link to the FAQ website. https://umanitoba.libanswers.com/ This will be a testing period. If you notice any issues with links or FAQs please let me know and we will have that resolved before September. Feel free to direct students to our FAQs as needed. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Reminder re: Tickets in LibAnswers
by Kyle Feenstra 09 Aug '19

09 Aug '19

Hi Everyone, This is just a reminder that all staff scheduled on Ask Us are required respond to any outstanding tickets in the LibAnswers queue during their shift. This is especially important during earlier scheduled shifts where there may be unanswered tickets from the previous day. Please remember to check for tickets during every shift. It is possible that new tickets have been generated or remain unanswered if earlier shifts were quite busy. When there are two staff members scheduled on Ask Us simultaneously both staff members are required to answer chats and tickets. This fall there will be training on using screen sharing features. I’ll send out more information on that in September. As always, let me know if you have further questions. Best, -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Re: [Lib-virtual-ref] Help Us Review the new FAQ system
by Kyle Feenstra 25 Jun '19

25 Jun '19

Thanks to everyone who replied. I appreciate that so many of you took the time to give us your feedback! We will be completing the final edits next week and hope to have the FAQs available in late July. At that point you will receive more information on how the FAQs will be integrated with Ask Us. In the meantime, if you have any questions just send me an email. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053 From: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Date: Thursday, June 20, 2019 at 9:28 AM To: "lib-virtual-ref(a)lists.umanitoba.ca" <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Reminder: Help Us Review the new FAQ system Hi Everyone, This is just a friendly reminder that we are inviting feedback on the new FAQ system. We are especially interested in receiving feedback from support staff who are regularly scheduled on Ask Us. If you are able please reply to this email by the end of the week. Thanks! -Kyle From: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Date: Friday, June 14, 2019 at 10:09 AM To: "lib-virtual-ref(a)lists.umanitoba.ca" <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Help Us Review the new FAQ system Hi Everyone We are getting close to launching our new FAQs but before we complete final edits and go live we would like to invite you to test the system and give some feedback. You can view the FAQ website at https://umanitoba.libanswers.com<https://umanitoba.libanswers.com/>. When we go live the FAQs will be linked from the Ask Us slide-out in Primo to encourage users to consult the FAQs before they initiate a chat. Please keep in mind that the FAQs do not replace the content currently found in the Help Hub. Instead they are designed to help users navigate to Help Hub information more easily and reduce the number of basic questions asked through virtual reference. If you would like to offer feedback you may do so by replying to this email by June 21. Please pay particular attention to any: * Broken links * Incorrect information * Errors in spelling or grammar * Website glitches (both mobile and desktop views) The questions included in the FAQs were chosen based on the most commonly asked questions documented in chat transcripts over an 18 month period. At this time, we will not be adding any additional FAQs. We will however, periodically review this resource as library services and user needs will inevitably change. Please also note that we are not reviewing the content of Help Hub pages as part of this process so please limit your review to FAQ pages only. Thanks for your help with this. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Reminder: Help Us Review the new FAQ system
by Kyle Feenstra 20 Jun '19

20 Jun '19

Hi Everyone, This is just a friendly reminder that we are inviting feedback on the new FAQ system. We are especially interested in receiving feedback from support staff who are regularly scheduled on Ask Us. If you are able please reply to this email by the end of the week. Thanks! -Kyle From: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Date: Friday, June 14, 2019 at 10:09 AM To: "lib-virtual-ref(a)lists.umanitoba.ca" <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Help Us Review the new FAQ system Hi Everyone We are getting close to launching our new FAQs but before we complete final edits and go live we would like to invite you to test the system and give some feedback. You can view the FAQ website at https://umanitoba.libanswers.com<https://umanitoba.libanswers.com/>. When we go live the FAQs will be linked from the Ask Us slide-out in Primo to encourage users to consult the FAQs before they initiate a chat. Please keep in mind that the FAQs do not replace the content currently found in the Help Hub. Instead they are designed to help users navigate to Help Hub information more easily and reduce the number of basic questions asked through virtual reference. If you would like to offer feedback you may do so by replying to this email by June 21. Please pay particular attention to any: * Broken links * Incorrect information * Errors in spelling or grammar * Website glitches (both mobile and desktop views) The questions included in the FAQs were chosen based on the most commonly asked questions documented in chat transcripts over an 18 month period. At this time, we will not be adding any additional FAQs. We will however, periodically review this resource as library services and user needs will inevitably change. Please also note that we are not reviewing the content of Help Hub pages as part of this process so please limit your review to FAQ pages only. Thanks for your help with this. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Re: [Lib-virtual-ref] Access to Iceland Storage Rooms
by Kyle Feenstra 17 Jun '19

17 Jun '19

Hi Everyone This is to inform Ask Us staff of a procedural change for materials requested from the Icelandic Collection storage areas. If you receive a request on Ask Us for Icelandic Collection materials that are located in storage please refer the patron to Archives & Special Collections by providing the Archives’ phone number (204-474-9986) or email (archives(a)umanitoba.ca<mailto:archives@umanitoba.ca>). Archives staff will retrieve the item for the patron. Thanks. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053 From: Les Moor <Leslie.Moor(a)umanitoba.ca> Date: Friday, June 14, 2019 at 3:12 PM To: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Cc: Shelley Sweeney <Shelley.Sweeney(a)umanitoba.ca> Subject: Access to Iceland Storage Rooms Hi Kyle, We are making some changes to access to the materials in the locked Iceland Work Room and Iceland Storage room on the 3rd floor. Mainly the people who ask to see materials in those rooms are researchers familiar with the Icelandic collection. They are infrequent and generally have been routed to Emma, but the Icelandic Collection is reporting through the Archives now so Emma has agreed to route those requests to Archives. The reason I’m contacting you is that apparently on at least one occasion one of these requests came through the “Ask Us” box in Primo and Gaitree went into one of the rooms to retrieve the requested materials. Going forward we would like requests coming via Ask Us for any Icelandic materials that aren’t in the stacks to also be directed to the Archives – either their general phone number (204-474-9986) or email address (archives(a)umanitoba.ca<mailto:archives@umanitoba.ca>). If you have any questions or concerns please let me know. Thanks, Les Les Moor Acting Associate University Librarian, Research Support Services University of Manitoba Libraries +1 204-474-6556 leslie.moor(a)umanitoba.ca<mailto:leslie.moor@umanitoba.ca>

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Help Us Review the new FAQ system
by Kyle Feenstra 14 Jun '19

14 Jun '19

Hi Everyone We are getting close to launching our new FAQs but before we complete final edits and go live we would like to invite you to test the system and give some feedback. You can view the FAQ website at https://umanitoba.libanswers.com<https://umanitoba.libanswers.com/>. When we go live the FAQs will be linked from the Ask Us slide-out in Primo to encourage users to consult the FAQs before they initiate a chat. Please keep in mind that the FAQs do not replace the content currently found in the Help Hub. Instead they are designed to help users navigate to Help Hub information more easily and reduce the number of basic questions asked through virtual reference. If you would like to offer feedback you may do so by replying to this email by June 21. Please pay particular attention to any: * Broken links * Incorrect information * Errors in spelling or grammar * Website glitches (both mobile and desktop views) The questions included in the FAQs were chosen based on the most commonly asked questions documented in chat transcripts over an 18 month period. At this time, we will not be adding any additional FAQs. We will however, periodically review this resource as library services and user needs will inevitably change. Please also note that we are not reviewing the content of Help Hub pages as part of this process so please limit your review to FAQ pages only. Thanks for your help with this. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Thursday June 20 : 1-2
by Mia Douchant 11 Jun '19

11 Jun '19

Hi All, Is anyone available to swap this shift with me? I can cover pretty much anything on Friday June 21st, or Tuesday June 18th. Mia Mia Douchant Assistant to E. Popowich, Head Elizabeth Dafoe Library 112 Elizabeth Dafoe Library 25 Chancellors Circle Winnipeg, MB R3T 2N2 Ph. 204-474-7483 URL: www.umanitoba.ca/libraries<http://www.umanitoba.ca/libraries>

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Reminder: WRHA transfers
by Nicole Askin 11 Jun '19

11 Jun '19

Hi all, Just a reminder that when transferring tickets to the WRHA Virtual Library queue, please transfer them to the queue itself, not to a specific user (unless you've spoken to that staff member ahead of time). This can be done by selecting Transfer to: Queue, WRHAVL Queue, and Do not assign to a specific user, as shown in this screenshot: [cid:image001.png@01D5202A.81A5F530] Thanks, Nicole

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June 25th VR coverage filled
by Daisy Santos 03 Jun '19

03 Jun '19

Thank you to Jessica E and Diana S-L for covering June 25th 2 pm to 4 pm for NJM. Thanks also to others who volunteered. ________________________________ DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba | 246 Brodie Centre | P: 204-789-3462 | E: Daisy.Santos(a)umanitoba.ca<mailto:Daisy.Santos@umanitoba.ca>

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