- Lib-virtual-ref - University of Manitoba Mailing Lists

Virtual Reference Help for Monday, June 18th
by Daisy Santos 15 Jun '12

15 Jun '12

We have several people away on Monday, June 18th. Can anyone help to cover these shifts: 1:00 pm to 2:00 pm 2:00 pm to 3:00 pm 3:00 pm to 4:00 pm Thank you. Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922

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Sciverse/Science Direct back up
by Elizabeth Braaksma 12 Jun '12

12 Jun '12

Looks like it's back online.

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Sciverse/Science Direct problems
by Elizabeth Braaksma 12 Jun '12

12 Jun '12

Hi folks, If you're on virtual ref this afternoon, please be advised that Sciverse/Science Direct is down at the source. Recommended alternates are Academic Search Complete, CINAHL & PubMed. I'm watching Twitter & will let you know when it's back up. Thks Betty

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FW: Free webinar: dealing with rude patrons online
by Elizabeth Braaksma 11 Jun '12

11 Jun '12

Looks like an interesting webinar, and best of all it's free: Free webinar: dealing with rude patrons online You are cordially invited to our next free webinar, scheduled for this Thursday, June 14 from 1 PM to 2 PM ET (12pm-1pmCDT). This is the latest in our series on Best Practices in Virtual Reference. As we know, not all virtual reference exchanges are friendly chats, despite our best efforts. It can happen whether your service is geared to the general public, academic researchers, or younger students. From using inappropriate language to being impatient to SHOUTING BY USING ALL CAPS, online reference can be a little different to in person requests because it's hard to know the intended tone. And, the anonymity of the online environment can encourage patrons to say things in chat that they would probably not say in person, or even on the telephone. Hear and share some effective ways to deal with rude users without losing your cool. Our speakers: Julie Strange, statewide coordinator of Maryland AskUsNow! Susan McGlamery, manager of QuestionPoint's 24/7 Reference Cooperative Wren Spangler, 24/7 Reference Quality team Julie will provide an overview of anonymity, civility and the library. Susan will present a brief overview of the 24/7 Reference Cooperative's policies regarding rude patrons, and Wren will discuss tips for dealing with these stressful situations, and how you may be able to turn a hostile conversation into a productive one. To register, please look for the webinar announcement here: http://www.oclc.org/questionpoint/, then click the link which says "Register for this event" (you may have to scroll down a bit to locate the webinar announcement). Hope to see you there! Regards, Susan Susan McGlamery QuestionPoint product manager mcglames(a)oclc.org --- Listserv commands are sent to: LISTSERV(a)LISTSERV.SYR.EDU To sign off from DIG_REF, send a message with the command SIGNOFF DIG_REF To suspend mail, send a message with the command SET DIG_REF NOMAIL To re-start mail, send a message with the command SET DIG_REF MAIL To set to digest, send a message with the command SET DIG_REF DIGEST Please do not set your "out of office" messages to reply to listserv messages. To contact a list moderator, write to: DIG_REF-request(a)LISTSERV.SYR.EDU

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FW: Virtual Reference: Monday June 11, 1-2pm
by Elizabeth Braaksma 31 May '12

31 May '12

From: Orvie Dingwall [mailto:Orvie.Dingwall@ad.umanitoba.ca] Sent: Thursday, May 31, 2012 11:45 AM To: lib-virtual-ref-bounces(a)lists.umanitoba.ca Subject: Virtual Reference: Monday June 11, 1-2pm Is anyone available to cover my virtual reference shift on Monday June 11 from 1-2pm? I'll be attending the Canadian Health Libraries Association conference in Hamilton. Thanks in advance, Orvie Orvie Dingwall, BA, MLIS, AHIP Outreach Services Librarian MHIKNET Library Services Neil John Maclean Health Sciences Library University of Manitoba email: orvie_dingwall(a)umanitoba.ca<mailto:orvie_dingwall@umanitoba.ca> phone: 204.977.5660 website: http://mhiknet.lib.umanitoba.ca/

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VR at lunchtime today
by Elizabeth Braaksma 15 May '12

15 May '12

Is the 12pm-1pm person available?

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Virtual Ref this morning
by Elizabeth Braaksma 10 May '12

10 May '12

Is the 10am-11am person available?

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Virtual ref 1-2pm today
by Elizabeth Braaksma 07 May '12

07 May '12

Is the regularly scheduled 1-2pm person available?

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VR at noon today
by Elizabeth Braaksma 01 May '12

01 May '12

Is the 12pm-1pm person available?

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Pidgin problems
by Elizabeth Braaksma 26 Apr '12

26 Apr '12

Hi folks, There have been a few glitches with connecting to the Ask A Librarian chat box in the last week or so. Pidgin shows that you're online, but in reality you're not - the chat box on the library web pages isn't active. This appears to be random, so I suggest you check the UML homepage after you sign in for your shift, to make sure the widget is active. If not, try logging out of Pidgin & logging back in. If that doesn't work, please call me or the HelpDesk. Thks, Betty [cid:image001.png@01CD2398.017B4770]

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VR this afternoon
by Elizabeth Braaksma 25 Apr '12

25 Apr '12

Is the 2-3 person available?

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VR this morning
by Elizabeth Braaksma 25 Apr '12

25 Apr '12

Is the 10-11am person available?

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Libraryh3lp server problems
by Elizabeth Braaksma 23 Apr '12

23 Apr '12

Hi folks, There have been some hiccups with libraryh3lp over the last few days & they are currently restarting their main server. We should be back up soon. Betty

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Getting into Dafoe video
by Elizabeth Braaksma 19 Apr '12

19 Apr '12

Hi all, I got a chat on VR today from a patron who couldn't get into Dafoe. I sent him/her Katherine's video on how to get to the alternate entrance. You can find it here: http://youtu.be/xXJc5fY73gk Cheers Betty

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VR 4-5pm today
by Elizabeth Braaksma 17 Apr '12

17 Apr '12

Is the regularly scheduled person available?

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VR at 12 today
by Elizabeth Braaksma 17 Apr '12

17 Apr '12

Is the regularly scheduled 12-1 person available?

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VR Coverage on This Thursday, April 12 noon-1pm
by Daisy Santos 09 Apr '12

09 Apr '12

Norma: I can switch with you if you still need someone. I will be on vacation on Tuesday, April 17th and hoping to find someone to do my VR from3 pm to 4 pm Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 -----Original Message----- From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of S. Norma Godavari Sent: Monday, April 09, 2012 12:33 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: [Lib-virtual-ref] VR Coverage on This Thursday, April 12 noon-1pm I am hoping to go to the Elsevier lunchtime meeting in Dafoe which happens to be my VR time slot, so I was wondering if anyone would be willing to trade a shift with me for that time. If you are willing to trade, please contact me so we can discuss! Many thanks in advance, Norma Please reply to me with this email (not the entire listserv), or contact me at: Ph 204 474-9445 Fx 204 474-7520 ngodava(a)cc.umanitoba.ca<mailto:ngodava@cc.umanitoba.ca> _______________________________________________ Lib-virtual-ref mailing list Lib-virtual-ref(a)lists.umanitoba.ca<mailto:Lib-virtual-ref@lists.umanitoba.ca> http://lists.umanitoba.ca/mailman/listinfo/lib-virtual-ref

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Vacation VR coverage
by Elizabeth Braaksma 09 Apr '12

09 Apr '12

Shaun will be on vacation on Sunday April 1 (1-9pm VR shift), Monday April 2 ( 5-11pm VR shift) and Sunday April 8 (1-9pm shift). I can do Monday from 7-10pm. Is anyone available for any or all of the Sunday shifts? Thanks Betty

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VR Thursday morning
by Elizabeth Braaksma 05 Apr '12

05 Apr '12

Is the regularly scheduled 10am-11am person available?

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Virtual ref this morning
by Elizabeth Braaksma 04 Apr '12

04 Apr '12

Is the regularly scheduled 11-12 person available?

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VR help needed Saturday
by Elizabeth Braaksma 03 Apr '12

03 Apr '12

Good morning, Would anyone be able to cover virtual reference from 11am -1pm this Saturday, April 7? Thanks, Betty

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VR this morning
by Elizabeth Braaksma 23 Mar '12

23 Mar '12

Is the regularly scheduled 10am-11am person available?

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VR shift 2-3pm
by Elizabeth Braaksma 22 Mar '12

22 Mar '12

Is the regularly scheduled 2-3 person available?

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VR Saturday March 24
by Elizabeth Braaksma 22 Mar '12

22 Mar '12

Is anyone available to help out with the 9-1pm shift this Saturday? Catherine Shields, our regular Saturday a.m. person will be away. Even a couple of hours would be helpful. Thanks! Betty

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VR this morning
by Elizabeth Braaksma 20 Mar '12

20 Mar '12

Is the regularly scheduled 10am person available? Thanks, Betty

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