- Lib-virtual-ref - University of Manitoba Mailing Lists

Sept. 23 1:00-2:00 pm
by Regena Rumancik 16 Sep '11

16 Sep '11

Unfortunately the Law Library will not be able to cover the 1:00 to 2:00 pm shift next Friday. Would anyone be able to switch an hour of their shift with us any time next week, other than Friday afternoon? Thank you in advance, Regena Rumancik E.K Williams Law Library 474-6712

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September 22nd - 12:00-1:00 p.m. -person needed for virtual reference shift
by Hung-Hsueh Shao 16 Sep '11

16 Sep '11

Hello all, We are in need of a person to cover our virtual reference shift on Thursday, September 22nd from 12:00-1:00 p.m. as we are very short-staffed that day. Please contact me if you are able to switch a shift with one of yours. Thanks so much! Hung-Hsueh Shao Sciences and Technology Library 474-6740

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Virtual reference fall update
by Betty Braaksma 30 Aug '11

30 Aug '11

Hi everyone, I've posted the updated virtual reference schedule for 2011/2012 on staff.lib at: http://bit.ly/qvZrhk You can also find it under Links & Resources on the staff.lib homepage - the link is currently called "Ask A Librarian Schedule" but I've asked Jared to change it to "Virtual Reference Schedule". Starting this September, the virtual reference hours will also be included in the general Library Hours information sheet. This is the first time we've made the hours public. The NJM, Dafoe and Sciences libraries will share coverage of Saturday afternoon service, beginning on Sept.10. Shaun Mulvey will be covering Sundays and evenings again this year. Sunday service starts on Sept 11 at 1pm and evening service starts on Monday Sept 12 at 5pm. Betty

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Liibraryh3lp hiccups today
by Betty Braaksma 23 Aug '11

23 Aug '11

There are some problems with Libraryh3lp today - they've sent out a number of tweets about restarts. If you're on chat, but the widget is showing as offline, they advise you to log out and log back in again. In our case it would mean logging out of Pidgin and then loggin in normally.

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Gale Cengage journals offline
by Betty Braaksma 11 Aug '11

11 Aug '11

Hi folks, Just an FYI. A virtual reference patron reported this morning that the Journal of Interferon and Cytokine Research was displaying a "Technical Difficulties" message. I was able to confirm that and have just heard from our e-serials folks that the new Gage platform has been unstable for the last couple of weeks. So you may be getting queries about journals residing on that platform. I advised the patron this morning to request their article through Doc Del, noting that our copy is currently offline. Other libraries may be having the same issues of course, but it's worth a shot. Betty

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Signing off shift
by lib-virtual-ref＠lists.umanitoba.ca 25 Jul '11

25 Jul '11

Hi. My shift is done - Health Sciences.. Over to you! Mary Mary Lochhead Head, Architecture/Fine Arts and Music Libraries University of Manitoba Winnipeg, Manitoba Canada R3T 2N2 204.474.9217 Mary_Lochhead(a)umanitoba.ca

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Problem with New CampusGuide for HSL: URGENT
by lib-virtual-ref＠lists.umanitoba.ca 21 Jul '11

21 Jul '11

Hi all, As you may have heard, many of our clients in the hospitals and through the WRHA are having problems accessing our new web pages in CampusGuides. They are prompted for a Userid and password (not their UM one) and when they provide it they go no where. I am asking you to forward me contact information (name, phone number, email) of anyone currently experiencing this problem so that I might pass them on to the people working on this issue at eHealth. With your assistance hopefully we can get this issue resolved today. Thanks, Carol Carol Cooke HSC Librarian / HSL Web Services Librarian Neil John Maclean Health Sciences Library - University of Manitoba 770 Bannatyne Ave Winnipeg, MB R3E 0W3 ph. 204-789-3840 cel. 204-290-6710 fax. 204-789-3922 email. Carol_Cooke(a)umanitoba.ca Calendar - http://app.timebridge.com/mytime/carolcooke Home page: http://umanitoba.ca/libraries/health/ Facebook page: http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci… Twitter: http://twitter.com/healthlibrary/

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OCLC report on Virtual Reference
by lib-virtual-ref＠lists.umanitoba.ca 20 Jul '11

20 Jul '11

OCLC releases new membership research report: Seeking Synchronicity: Revelations and Recommendations for Virtual Reference DUBLIN, Ohio, USA, 18 July 2011-A ground-breaking membership report from OCLC Research suggests that by transforming virtual reference (VR) service encounters into relationship-building opportunities, librarians can better leverage the positive feelings people have for libraries. This is critically important in a crowded online space where the biggest players often don't have the unique experience and specific strengths offered by librarians. The report-Seeking Synchronicity: Revelations and Recommendations for Virtual Reference-demonstrates that today's students, scholars and citizens are not just looking to libraries for answers to specific questions-they want partners and guides in a lifelong information-seeking journey. http://bit.ly/qSWFgv

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Virtual reference Monday 10:00
by lib-virtual-ref＠lists.umanitoba.ca 18 Jul '11

18 Jul '11

Hi, I have to log off (my shift over at 10:00) but there is nobody else logged in for the 10:00 - 11:00 shift. Could someone pick up VR? Thanks, Lorna

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Some HSC users unable to access new HSL page
by lib-virtual-ref＠lists.umanitoba.ca 15 Jul '11

15 Jul '11

Hello, The Health Sciences Libraries transitioned to a new homepage (http://libguides.lib.umanitoba.ca/health/) on Monday, July 11. We've since discovered that many HSC users are now unable to access the new site. They are prompted from the redirect/old page (http://www.umanitoba.ca/libraries/health/) to enter a username and password (see attached screenshot). In short, we believe that this is due to restrictions placed on HSC computers by Manitoba eHealth (their IT provider/service). Most (but not all) users' workstations are locked down in such a way that they are prevented from visiting external sites, and it looks like our new site is being treated that way. I'm still waiting to hear back from eHealth about a possible resolution, but should you receive VR calls about this, the best course of action is to direct them to eHealth: 940-8500 for IT support and access issues, or to us (789-3464) for immediate assistance with library materials/services. Sherri Sherri Vokey, M.A., MLIS - HSC Librarian - Neil John Maclean Health Sciences Library contact | sherri_vokey(a)umanitoba.ca - p: 204.789.3344 | f: 204.789-3923

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Betty's chat help problems
by lib-virtual-ref＠lists.umanitoba.ca 07 Jul '11

07 Jul '11

Hi everyone, Due to ongoing problems with my libraryh3lp user account I'm not able to log in to chat reference. I'm hoping to get it sorted out by the libraryh3lp developers, but in the meantime I won't be able to cover the Management shift this morning, and possibly not my own regular shift on Wednesday from 1-2pm. I'll keep you posted. thanks Betty

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Wednesday help once again?
by lib-virtual-ref＠lists.umanitoba.ca 21 Jun '11

21 Jun '11

Hi everyone, I will be at ALA next week and probably can't do my Wednesday 1pm-2pm shift. Would anyone be able to cover for me? I am happy to trade. Thanks Betty

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VR chat sessions not showing up as being online
by lib-virtual-ref＠lists.umanitoba.ca 15 Jun '11

15 Jun '11

I am having trouble today with the chat sessions saying that they are offline but a current conversation is taking place. Marie ___________________________ Marie Speare Liaison Librarian Sciences and Technology Library University of Manitoba Winnipeg, Manitoba R3T 2N2 email: speare(a)cc.umanitoba.ca phone: (204) 474-7063

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Wednesday 1-2pm VR coverage?
by lib-virtual-ref＠lists.umanitoba.ca 07 Jun '11

07 Jun '11

Hi all, I have a conflict with my regular VR shift tomorrow from 1-2pm. Can someone cover this? I am happy to trade for another shift. Thanks! Betty

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Libraryh3lp still offline today
by lib-virtual-ref＠lists.umanitoba.ca 06 Jun '11

06 Jun '11

Hi everyone, Libraryh3lp was upgraded yesterday and it is still offline. The developers report that it should be functional later today, but i think that we can still expect it to be a bit unstable for a day or two. thanks Betty

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VR Unstaffed
by lib-virtual-ref＠lists.umanitoba.ca 30 May '11

30 May '11

Not sure who to notify, but VR appears to be unstaffed. -- Lyle Ford (204) 474-6590 (204) 291-9070 - mobile

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VR covereage on Wednesday May 25
by lib-virtual-ref＠lists.umanitoba.ca 24 May '11

24 May '11

Can anyone do my 1-2pm shift on Wednesday May 25? many thanks Betty

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New Virtual Reference Group on staff.lib
by lib-virtual-ref＠lists.umanitoba.ca 18 May '11

18 May '11

As a result of this morning's Reference Community Forum, I've created a new group on staff.lib that I hope will support ongoing collaborative work on the virtual reference service. You're invited to join! You can find the group by clicking on the Groups link in your Personal Tools in staff.lib, or by going to this link: http://staff.lib.umanitoba.ca/node/3076 The powerpoint, discussion ideas, readings and VR competencies from this morning's Forum have been posted on the Group site. Thanks for a lively and informative session this morning, looking forward to more good things to come! cheers Betty

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Preparation for Friday's Reference Community Forum
by lib-virtual-ref＠lists.umanitoba.ca 04 May '11

04 May '11

The Reference Community Forum is fast approaching, and my hope is that attendees will drive the conversation about our virtual reference service. Please go to staff.lib to add your comments, questions and concerns: http://staff.lib.umanitoba.ca/node/3072 We'll use them to spark our discussion on Friday May 6, 9:30am in the Archives Classroom. See you there! Betty

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emoticons
by lib-virtual-ref＠lists.umanitoba.ca 03 May '11

03 May '11

Is there a way to disable the emoticons on the Library H3lp conversation window? When I cut and paste info with parentheses, it looks normal on the response window (library staff side) but one I hit Return/Send , the left parentheses automatically converts into a frowny face emoticon. So far nobody has commented on it (I don't know if it appears the same way on the patron's screen) but one day, someone's bound to ask why I am giving them a "cranky face". Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 Home page: <http://umanitoba.ca/libraries/health/> http://umanitoba.ca/libraries/health/ Facebook page: <http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci ences-Libraries/98627719719> http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Scie nces-Libraries/98627719719 Twitter: http://twitter.com/healthlibrary/

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Reference Community Forum: Friday, May 6
by lib-virtual-ref＠lists.umanitoba.ca 25 Apr '11

25 Apr '11

Hello: Just a reminder that the next Reference Forum is Friday, May 6, 2011 at 9:30 a.m. in the Archives Classroom. (This is a time change from the original message which had 9:00 a.m. as the starting time). If you haven’t already done so, register on staff.lib at: http://staff.lib.umanitoba.ca/node/2948 This meeting, led by Betty Braaksma, will focus on Virtual Reference Services. The agenda and background reading are below: Agenda: Reference Community Forum May 6: Virtual Reference Services 9:30 – 10:30 · Welcome · overview of the Ask a Librarian service from 2009-2011 · Issues: Staffing/training, hours, chat conventions, hardware/software, assessment 10:30-10:45 · Break 10:45-11:30 · Small group discussions/brainstorming : How do we want the UM virtual reference service to evolve? How will it align with the new UML Public Services standards? 11:30-12:00 · Group reports; framework for going forward Background readings: C. Anderson, “How to be a person: Tips and tricks for virtual reference”. College & Research Libraries News v. 70 no. 10 (November 2009) p. 577-9 http://bit.ly/ersWip D. Beck, “The role of Information Literacy in the provision of virtual reference services at the enquiry desk”. Journal of Information Literacy, 2010. http://bit.ly/eQT2Wv Core Competencies for Virtual Reference. http://bit.ly/etWvS4 Christopher Devine , Emily Bounds Paladino and John A. Davis, “Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries”. The Journal of Academic Librarianship, March 21 2011 http://bit.ly/ghnOCW Lili Luo, "Chat reference competencies: identification from a literature review and librarian interviews", Reference Services Review, (2007) Vol. 35 Iss: 2, pp.195 – 209 http://bit.ly/fTUxub Joyce Ward; Patricia Barbier “Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians”. The Reference Librarian v. 10 issue 1 p. 53 - 68 http://bit.ly/hzD9uZ

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April 15 coverage still needed
by lib-virtual-ref＠lists.umanitoba.ca 13 Apr '11

13 Apr '11

We're still looking for someone to cover 10-11am this Friday. Can anyone do it? thanks, Betty

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Virtual Ref patron compliment
by lib-virtual-ref＠lists.umanitoba.ca 11 Apr '11

11 Apr '11

Thanks to Jim Blanchard for passing along this comment from "Dear Elizabeth Dafoe" : "Thanks for answering the chat online so quickly and for persistently giving extremely beneficial and useful information on a wide range of topics. You made my first few years here at the University easier to navigate." Keep up the good work, everyone! cheers Betty

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RE: [Lib-virtual-ref] Virtual Ref coverage, April 15
by lib-virtual-ref＠lists.umanitoba.ca 07 Apr '11

07 Apr '11

Hi Vera and Lorna: If you can work 9-10 and 11-12 that would be a great help. Emma K has agreed to work 4-5 on the 13th. Betty, we are still out the hour between 10-11, any ideas? Thanks Emma P. From: Vera Keown [mailto:keown@cc.umanitoba.ca] Sent: Wednesday, April 06, 2011 1:49 PM To: Emma Popowich Subject: FW: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Emma, We might be able to cover the 9:00 - 10:00 shift, though we would look to trade for April 13th 4:00 - 5:00pm. Vera From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 12:22 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: RE: [Lib-virtual-ref] Virtual Ref coverage, April 15 Hi Betty, I could probably do from 11:00 - 12:00 if anyone can do the earlier part. Best, Lorna From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of lib-virtual-ref(a)lists.umanitoba.ca Sent: Tuesday, April 05, 2011 9:27 AM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: [Lib-virtual-ref] Virtual Ref coverage, April 15 Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

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Virtual Ref coverage, April 15
by lib-virtual-ref＠lists.umanitoba.ca 05 Apr '11

05 Apr '11

Good morning, Dafoe Reference is asking for help covering their 9-12 virtual reference shift on Friday April 15. I have a meeting that morning, so would not be able to pick up that time slot. Can anyone help out? thanks, Betty

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