- Lib-virtual-ref - University of Manitoba Mailing Lists

VR coverage- need help June 25th
by Daisy Santos 03 Jun '19

03 Jun '19

Hello all: NJM has a training session on Tuesday, June 25th from 2 pm to 4 pm. We are looking for help in covering the 2 pm to 3 pm and 3 pm to 4 pm shifts. Please let me know if you can help cover the shift or would like to trade shifts. Thank you. ________________________________ DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba | 246 Brodie Centre | P: 204-789-3462 | E: Daisy.Santos(a)umanitoba.ca<mailto:Daisy.Santos@umanitoba.ca>

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Answering Tickets
by Kyle Feenstra 16 May '19

16 May '19

Hi Everyone We have noticed in past years that during the summer months because of reduced hours we tend to get more tickets submitted. This is just a reminder to be sure to check for unanswered tickets when you are on Ask Us. Please also pay attention to tickets that may have appeared in the spam tab in the lib-answers dashboard. These are also our responsibility. Let me know if you have questions or need clarification. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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CORRECTION - NJM Library summer schedule: effective May 21, 2019
by Sherri Vokey 16 May '19

16 May '19

The NJM Library will be switching to summer hours effective Tuesday, May 21 through August 30. The library will be closed on the long weekend (May 18, 19, and on Victoria Day, May 20). NJM Library’s summer hours are: Monday – Friday: 8am – 5pm Saturday: closed Sunday: closed There will be no extended or ‘study hall’ hours during the summer period. -- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library Associate Librarian, University of Manitoba http://libguides.lib.umanitoba.ca/health 204-789-3864 | sherri.vokey(a)umanitoba.ca<mailto:sherri.vokey@umanitoba.ca> ORCID: http://orcid.org/0000-0002-2396-0413

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NJM Library summer schedule: effective May 21, 2019
by Sherri Vokey 16 May '19

16 May '19

The NJM Library will be switching to summer hours effective Tuesday, May 21 through August 30. The library will be closed on the long weekend (May 18, 19, and on Victoria Day, May 20). NJM Library’s summer hours are: Monday – Friday: 8am – 6pm Saturday: closed Sunday: closed There will be no extended or ‘study hall’ hours during the summer period. -- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library Associate Librarian, University of Manitoba http://libguides.lib.umanitoba.ca/health 204-789-3864 | sherri.vokey(a)umanitoba.ca<mailto:sherri.vokey@umanitoba.ca> ORCID: http://orcid.org/0000-0002-2396-0413

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VR shift coverage - short notice
by Jessica Enns 26 Apr '19

26 Apr '19

Hi all, Is anyone available to fill my VR shift from 12-1 today? I am away for a medical appointment at that time, and completely forgot about getting my slot covered! Any help is appreciated! Thanks, Jessica Enns Library Assistant 4 Science and Technology Library University of Manitoba (204)480-1468

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Re: [Lib-virtual-ref] Friday coverage needed (April 5 and 12)
by Matthew Renaud 04 Apr '19

04 Apr '19

Thank you to Cody and Svitlana for agreeing to take those VR shifts. Much appreciated! Best, Matthew Renaud, BA (Hon.), MA, MLIS Liaison Librarian E.K. Williams Law Library, University of Manitoba Mail: 401 Robson Hall 224 Dysart Road, R3T 2N2 Phone: 204-474-6371 Email: matthew.renaud(a)umanitoba.ca<mailto:matthew.renaud@umanitoba.ca> [UM_l_clr_horz-small for email]<http://news.umanitoba.ca/> From: Matthew Renaud Sent: April 3, 2019 1:35 PM To: 'lib-virtual-ref(a)lists.umanitoba.ca' <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Friday coverage needed (April 5 and 12) Hi everyone, I am in need of VR coverage for the following shifts: Friday, April 5th: 1pm - 2pm Friday, April 12th: 1pm - 2pm Thank you kindly, Matthew Renaud, BA (Hon.), MA, MLIS Liaison Librarian E.K. Williams Law Library, University of Manitoba Mail: 401 Robson Hall 224 Dysart Road, R3T 2N2 Phone: 204-474-6371 Email: matthew.renaud(a)umanitoba.ca<mailto:matthew.renaud@umanitoba.ca> [UM_l_clr_horz-small for email]<http://news.umanitoba.ca/>

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Friday coverage needed (April 5 and 12)
by Matthew Renaud 03 Apr '19

03 Apr '19

Hi everyone, I am in need of VR coverage for the following shifts: Friday, April 5th: 1pm - 2pm Friday, April 12th: 1pm - 2pm Thank you kindly, Matthew Renaud, BA (Hon.), MA, MLIS Liaison Librarian E.K. Williams Law Library, University of Manitoba Mail: 401 Robson Hall 224 Dysart Road, R3T 2N2 Phone: 204-474-6371 Email: matthew.renaud(a)umanitoba.ca<mailto:matthew.renaud@umanitoba.ca> [UM_l_clr_horz-small for email]<http://news.umanitoba.ca/>

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Re: [Lib-virtual-ref] Need VR coverage
by Diana Stojanovic-Lewis 26 Mar '19

26 Mar '19

Fastest response ever! Thank-you Svitlana Maluzynsky for covering both shifts. From: Diana Stojanovic-Lewis Sent: March 26, 2019 1:51 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: Need VR coverage Good Afternoon I will be away April 1st & 8th. Would someone be able to cover those two shifts? thanks Cheers diana Diana Stojanovic-Lewis Library Technician University of Manitoba, Law Library 401 Robson Hall 224 Dysart Rd. Winnipeg, MB R3T 2N2 Phone: 204-474-7985 Email: diana.stojanovic-lewis(a)umanitoba.ca<mailto:diana.stojanovic-lewis@umanitoba.ca>

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Need VR coverage
by Diana Stojanovic-Lewis 26 Mar '19

26 Mar '19

Good Afternoon I will be away April 1st & 8th. Would someone be able to cover those two shifts? thanks Cheers diana Diana Stojanovic-Lewis Library Technician University of Manitoba, Law Library 401 Robson Hall 224 Dysart Rd. Winnipeg, MB R3T 2N2 Phone: 204-474-7985 Email: diana.stojanovic-lewis(a)umanitoba.ca<mailto:diana.stojanovic-lewis@umanitoba.ca>

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Re: [Lib-virtual-ref] Ask Us April 11
by Kyle Feenstra 26 Mar '19

26 Mar '19

Science is unable to cover their Ask Us shift from 7-8pm on April 11. Is someone available to cover Ask Us during that time? -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053 From: Amanda Jung <Amanda.Jung(a)umanitoba.ca> Date: Tuesday, March 26, 2019 at 11:16 AM To: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Cc: Tania Gottschalk <Tania.Gottschalk(a)umanitoba.ca> Subject: Ask Us April 11 Hi Kyle, Our evening staff will be away April 11. Would you be able to find a replacement to cover the 7:00-8:00 pm shift? Sorry for the inconvenience. Amanda Jung Acting Supervisor | Sciences and Technology Libraries | University of Manitoba | 204.474.7414 [SciLib_logo_col_horz_small]

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Turning off monitored departments in Ask Us
by Kyle Feenstra 21 Mar '19

21 Mar '19

Hi Everyone It has come to my attention that staff may not be aware that they can turn off monitored departments in the Ask Us chat interface. When you are staffing Ask Us you are only responsible for responding to questions asked in the UM Department. You can turn off other departments by clicking on the green dot and turning it to red. For instance, in this example below I will only see questions asked from the UML website and UML Primo. I will not see any questions asked from WRHA web pages. [cid:image001.png@01D4DFF1.03146E50] Hopefully that clears up some confusion. - Kyle Kyle A. P. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca<mailto:kyle.feenstra@umanitoba.ca> 204-480-1053

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Back Up staffing for Ask Us not available March 20.
by Kyle Feenstra 18 Mar '19

18 Mar '19

Hi Everyone, This email pertains to those scheduled to staff Ask Us on Wednesday March 20. Back up staffing will not be available as scheduled on March 20 from 11:00am to 2:00pm. No other times are affected. Thanks. - Kyle Kyle A. P. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca<mailto:kyle.feenstra@umanitoba.ca> 204-480-1053

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Screen Sharing in Ask Us
by Kyle Feenstra 14 Mar '19

14 Mar '19

Hi Everyone Staff that are using the “New Chat Dashboard” for Ask Us may have noticed a new feature from Springshare. The new chat interface now has a screensharing option enabled via Zoom.us. What this means is that in Ask Us it is now possible to share your desktop with a patron and, because the service is provided by Zoom, you are able to use both audio and video conferencing as well. [cid:image001.png@01D4DA65.0BC6FF90] [cid:image002.png@01D4DA65.0BC6FF90] I will be sending out an invite for staff training on Ask Us/Zoom screensharing later this spring. In the meantime there is no obligation to use this feature. Librarians who are familiar with Zoom and want to use this feature with their own chat widget are free to do so. Springshare provides more information on the screen sharing features here. https://ask.springshare.com/libanswers/faq/1876 Contact me if you have any questions. - Kyle Kyle A. P. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca<mailto:kyle.feenstra@umanitoba.ca> 204-480-1053

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Ask Us Schedule Changes - Effective March 17
by Kyle Feenstra 13 Mar '19

13 Mar '19

Hi Everyone Based on the stats and feedback from our trial of Pro-active Chat and extended Ask Us hours we have decided to make the following schedule changes effective Sunday March 17th. * Weekly hours for Ask Us will revert back to the following schedule (until April 27). Mon-Thurs: 9am-8pm Fri: 9am-4pm Sat-Sun: 1pm-4pm * In lieu of extended hours additional backup staffing will be provided from the Science Library during busier shifts as follows: Mon-Fri: 11am-2pm Mon-Thurs: 4pm-5pm These changes have already been made in LibStaffer and there is no need to adjust current staffing assignments. Please note that there will no longer be back up staffing of Ask Us on Sundays. All libraries are asked to staff Ask Us on Sundays as they do Saturday from 1pm-4pm. Let me know if you have any questions. Information regarding the summer schedule will be sent out shortly. - Kyle Kyle A. P. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca<mailto:kyle.feenstra@umanitoba.ca> 204-480-1053 From: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Date: Wednesday, December 19, 2018 at 10:56 AM To: "lib-all(a)lists.umanitoba.ca" <lib-all(a)lists.umanitoba.ca> Subject: Changes to Ask Us Hi Everyone You have probably noticed a few changes to the chat window interface for Ask Us in the past few weeks. We have updated the logo and included staffing hours which are both part the service enhancements that we will be implementing in the coming months. Here are some more changes in progress. * We have just recently implemented a proactive widget in the Primo interface that will automatically open the Ask Us window after 45 seconds of browser inactivity. The goal in enabling the proactive chat is to increase the number of online reference interactions by prompting users with am opportunity to ask a question. We will be trialing this feature until May 2019. If you find that the Ask Us window does not open automatically after 45 seconds you may need to clear your browser cookies. * Beginning January 13, 2019 we will be extending our hours from Sunday to Thursday. The extended hours will be offered on a trial basis and will covered by additional staff hired at the Science Library. The new hours will be Sunday 13:00-18:00 and Mon-Thur 9:00-22:00. Friday and Saturday hours remain the same. * In the coming months we will also be working on developing a FAQ system that will integrate Ask Us with the Help Hub providing users with easier access to our help resources from the chat window. * And beginning December 21 of this year, the WRHA Virtual Library will be staffing its own Ask Us service through the virtual library website https://libguides.lib.umanitoba.ca/wrha. WRHA staff will no longer be supporting the main UML chat reference. Therefore, please note that due to these changes there will be situations where UML staff will need to transfer or refer affected users to WRHA Virtual Library staff in Lib Chat and Lib Answers. Please see the attached instructions prepared by Nicole Askin. The WRHA Ask Us will be staffed Monday to Friday from 8:15-15:45 (excluding holidays). You can contact Nicole or myself if you have further questions. If you have any additional questions about Lib Chat and Lib Answers feel free to contact me. Best, -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

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Would appreciate help with 9:00 am VR shift (Tuesday, Feb.26)
by Barbara Unger 25 Feb '19

25 Feb '19

Hello, Sorry to leave this so late. I have a medical appointment tomorrow and won't be able to cover the 9:00 am shift. Is anyone else available to help? Thank you! Barb Unger Fr. H. Drake Library St. Paul's College

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OA discount inquiries forms available
by Janet Rothney 19 Feb '19

19 Feb '19

Hi all, I just rediscovered the Open Access inquiry forms on the Research Services team webpages and thought I'd mention them here - my sense is that we get a fair number of inquiries about discounts/fees through AskUs and this may be a way to streamline those requests. https://libguides.lib.umanitoba.ca/oa-publishing/oa-library-support (forms are on the right hand side, under Inquiries for APC Discounts). Liaisons can also submit requests on behalf of patrons, which is also very useful! Cheers, Janet Janet Rothney Health Sciences Librarian University of Manitoba

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Help with VR shifts, tomorrow, Tuesday January 22nd. 9:00 am and 11:00 am
by Barbara Unger 21 Jan '19

21 Jan '19

Hello, We'll be without VR trained staff tomorrow for both our shifts (9am and 11am) Help would be very much appreciated! Thanks! Barb Unger @ St. Paul's College

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Fwd: UM DigitalCollections outage
by Wei Xuan 16 Jan '19

16 Jan '19

FYI. The UM DigitalCollection website will be down for a short period tomorrow around 11:00am. We will also put a notice on the Libraries’ website then. Cheers, Wei Begin forwarded message: From: Jared Whiklo <Jared.Whiklo(a)umanitoba.ca<mailto:Jared.Whiklo@umanitoba.ca>> Subject: UM DigitalCollections outage Date: January 16, 2019 at 1:43:23 PM CST To: Natalie Vielfaure <Natalie.Vielfaure(a)umanitoba.ca<mailto:Natalie.Vielfaure@umanitoba.ca>>, Shelley Sweeney <Shelley.Sweeney(a)umanitoba.ca<mailto:Shelley.Sweeney@umanitoba.ca>>, Jordan Bass <Jordan.Bass(a)umanitoba.ca<mailto:Jordan.Bass@umanitoba.ca>>, Mary Horodyski <Mary.Horodyski(a)umanitoba.ca<mailto:Mary.Horodyski@umanitoba.ca>>, Nicole Courrier <Nicole.Courrier(a)umanitoba.ca<mailto:Nicole.Courrier@umanitoba.ca>>, Christine Bone <Christine.Bone(a)umanitoba.ca<mailto:Christine.Bone@umanitoba.ca>>, Katherine Penner <Katherine.Penner(a)umanitoba.ca<mailto:Katherine.Penner@umanitoba.ca>>, Seon Min <Seon.Min(a)umanitoba.ca<mailto:Seon.Min@umanitoba.ca>>, Sherri-Lynn Galaschuk <Sherri-lynn.Galaschuk(a)umanitoba.ca<mailto:Sherri-lynn.Galaschuk@umanitoba.ca>>, Kaitlyn Bruce <Kaitlyn.Bruce(a)umanitoba.ca<mailto:Kaitlyn.Bruce@umanitoba.ca>> Cc: Wei Xuan <Wei.Xuan(a)umanitoba.ca<mailto:Wei.Xuan@umanitoba.ca>>, Jonathan Roby <Jonathan.Roby(a)umanitoba.ca<mailto:Jonathan.Roby@umanitoba.ca>> Hi all, There are some Drupal security patches that have just been released so I would like to apply them tomorrow around 11:00am. This should not take too long, but will make the machines unavailable while it is occurring. I will be patching both jujo.ad.umanitoba.ca<http://jujo.ad.umanitoba.ca/> and digitalcollections.lib.umanitoba.ca<http://digitalcollections.lib.umanitoba.ca/> I will send an email to this list when I am done. Cheers, jared -- Jared Whiklo Developer – Digital Initiatives University of Manitoba Libraries v: 204-474-6523 c: 204-228-1943 e: jared_whiklo(a)umanitoba.ca<mailto:jared_whiklo@umanitoba.ca>

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FW: Help with VR shifts - January 15th - FILLED
by Daisy Santos 14 Jan '19

14 Jan '19

Many Thanks to Cody Fullerton and Diana Stojanovic-Lewis for helping cover these shifts DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba Libraries | 204-789-3462 | cell 204-998-3612 From: Daisy Santos Sent: Monday, January 14, 2019 12:05 PM To: 'lib-virtual-ref(a)lists.umanitoba.ca' <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Help with VR shifts - January 15th Hello all: There is a Fire Warden training for Bannatyne staff from 1:30 pm to 3 pm tomorrow, January 15th. We need someone to cover these shifts: Tuesday, January 15th from 1 pm to 2 pm Tuesday, January 15th from 2 pm to 3 pm Is anyone willing to trade shifts? Daisy Santos Supervisor, Client Services Desk Neil John Maclean Health Sciences Library University of Manitoba 727 McDermot Ave. Winnipeg, MB R3E 3P5 Tel 204-789-3462

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Help with VR shifts - January 15th
by Daisy Santos 14 Jan '19

14 Jan '19

Hello all: There is a Fire Warden training for Bannatyne staff from 1:30 pm to 3 pm tomorrow, January 15th. We need someone to cover these shifts: Tuesday, January 15th from 1 pm to 2 pm Tuesday, January 15th from 2 pm to 3 pm Is anyone willing to trade shifts? Daisy Santos Supervisor, Client Services Desk Neil John Maclean Health Sciences Library University of Manitoba 727 McDermot Ave. Winnipeg, MB R3E 3P5 Tel 204-789-3462

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Re: [Lib-virtual-ref] Changes to Ask Us
by Nicole Askin 04 Jan '19

04 Jan '19

A follow-up note about this: the WRHAVL queue does not include a SMS option, and therefore any WRHA questions that come in via SMS cannot be transferred to our queue. In this case only, please assign the ticket directly to one of our staff: Nicole Askin, Maureen Babb, Angela Osterreicher, Pamela Darling, Kathy Finlayson, or Lenore Finlay. Thanks, Nicole From: lib-all-bounces(a)lists.umanitoba.ca <lib-all-bounces(a)lists.umanitoba.ca> On Behalf Of Kyle Feenstra Sent: December 19, 2018 10:57 AM To: lib-all(a)lists.umanitoba.ca Subject: Changes to Ask Us Hi Everyone You have probably noticed a few changes to the chat window interface for Ask Us in the past few weeks. We have updated the logo and included staffing hours which are both part the service enhancements that we will be implementing in the coming months. Here are some more changes in progress. * We have just recently implemented a proactive widget in the Primo interface that will automatically open the Ask Us window after 45 seconds of browser inactivity. The goal in enabling the proactive chat is to increase the number of online reference interactions by prompting users with am opportunity to ask a question. We will be trialing this feature until May 2019. If you find that the Ask Us window does not open automatically after 45 seconds you may need to clear your browser cookies. * Beginning January 13, 2019 we will be extending our hours from Sunday to Thursday. The extended hours will be offered on a trial basis and will covered by additional staff hired at the Science Library. The new hours will be Sunday 13:00-18:00 and Mon-Thur 9:00-22:00. Friday and Saturday hours remain the same. * In the coming months we will also be working on developing a FAQ system that will integrate Ask Us with the Help Hub providing users with easier access to our help resources from the chat window. * And beginning December 21 of this year, the WRHA Virtual Library will be staffing its own Ask Us service through the virtual library website https://libguides.lib.umanitoba.ca/wrha. WRHA staff will no longer be supporting the main UML chat reference. Therefore, please note that due to these changes there will be situations where UML staff will need to transfer or refer affected users to WRHA Virtual Library staff in Lib Chat and Lib Answers. Please see the attached instructions prepared by Nicole Askin. The WRHA Ask Us will be staffed Monday to Friday from 8:15-15:45 (excluding holidays). You can contact Nicole or myself if you have further questions. If you have any additional questions about Lib Chat and Lib Answers feel free to contact me. Best, -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca<mailto:kyle.feenstra@umanitoba.ca> 204-480-1053

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FW: Shift Trade
by Mia Douchant 10 Dec '18

10 Dec '18

This has been covered! Thanks From: Mia Douchant Sent: Monday, December 10, 2018 8:57 AM To: 'lib-virtual-ref(a)lists.umanitoba.ca' <lib-virtual-ref(a)lists.umanitoba.ca> Subject: Shift Trade Hi All, I was wondering if someone could pick up my Thursday Dec 13, 12 - 1 VR shift. We can trade too, just let me know. Mia Mia Douchant Assistant to E. Popowich, Head Elizabeth Dafoe Library 327 Elizabeth Dafoe Library 25 Chancellors Circle Winnipeg, MB R3T 2N2 Ph. 204-474-7483 URL: www.umanitoba.ca/libraries<http://www.umanitoba.ca/libraries>

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Shift Trade
by Mia Douchant 10 Dec '18

10 Dec '18

Hi All, I was wondering if someone could pick up my Thursday Dec 13, 12 - 1 VR shift. We can trade too, just let me know. Mia Mia Douchant Assistant to E. Popowich, Head Elizabeth Dafoe Library 327 Elizabeth Dafoe Library 25 Chancellors Circle Winnipeg, MB R3T 2N2 Ph. 204-474-7483 URL: www.umanitoba.ca/libraries

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Re: [Lib-virtual-ref] VR coverage Wed Dec 5 from 9-12
by Emma Popowich 27 Nov '18

27 Nov '18

Wow! You guys are awesome! All covered, thanks to all who helped out :) Emma From: Emma Popowich Sent: Tuesday, November 27, 2018 1:58 PM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: VR coverage Wed Dec 5 from 9-12 Hi Everyone, We are having a staff meeting for the Dafoe, St. John's and St. Paul's staff on Wed Dec 5th from 9-12, but are scheduled to cover VR during that period. There are a total of 3 shifts: 9-10, 10-11,11-12. Can anyone cover one or more of these VR shifts? Any assistance is greatly appreciated, Emma E. Popowich Head Librarian (Acting) Elizabeth Dafoe Library, Fr.Harold Drake Library, St.John's College Library University of Manitoba 204-474-6593

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VR coverage Wed Dec 5 from 9-12
by Emma Popowich 27 Nov '18

27 Nov '18

Hi Everyone, We are having a staff meeting for the Dafoe, St. John's and St. Paul's staff on Wed Dec 5th from 9-12, but are scheduled to cover VR during that period. There are a total of 3 shifts: 9-10, 10-11,11-12. Can anyone cover one or more of these VR shifts? Any assistance is greatly appreciated, Emma E. Popowich Head Librarian (Acting) Elizabeth Dafoe Library, Fr.Harold Drake Library, St.John's College Library University of Manitoba 204-474-6593

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