- Lib-virtual-ref - University of Manitoba Mailing Lists

24 March shift has been claimed!
by Jan Guise 18 Jan '17

18 Jan '17

I got a super-speedy response. Thanks, all! Jan. Janneka Guise, MMus, MLIS Head, Eckhardt-Gramatté Music Library University of Manitoba Winnipeg, MB R3T 2N2 204.474.7911

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4-5pm shift Fri 24 Mar
by Jan Guise 18 Jan '17

18 Jan '17

Hi all: Are there any "night owls" out there in libraries open til 5 pm who could cover a 4-5 pm shift on Friday Mar 24? I can trade for an early-bird shift ;) Cheers, Jan. Janneka Guise, MMus, MLIS Head, Eckhardt-Gramatté Music Library University of Manitoba Winnipeg, MB R3T 2N2 204.474.7911

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Leave No Ticket Unanswered: New Year's Edition
by Bill Poluha 13 Jan '17

13 Jan '17

Hello! Thanks to everyone for resolving their year-end outstanding tickets in the LibAnswers queue. Remember that if a ticket arrives in LIbAnswers during your LibChat shift, you are responsible for answering the question within the ticket and seeing it through to closure or transfer to someone who can answer it. If you are waiting to hear back from a patron, set the ticket status to PENDING. If a patron replies to a closed ticket, the ticket will reactivate and return to the LibAnswers queue and the original ticket owner will receive an e-mail notification from LibAnswers that a ticket requires their attention. Should you have any questions, don’t hesitate to contact me. Thank you and Happy New Year! Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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Ask Us closes at 4:00 pm today
by Bill Poluha 22 Dec '16

22 Dec '16

Hello Everyone! Ask Us will close at 4:00 pm today. Happy Holidays! Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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Ask Us Winter 2017 Schedule
by Bill Poluha 21 Dec '16

21 Dec '16

Hello, The Winter 2017 Ask Us schedule is posted on staff.lib: http://staff.lib.umanitoba.ca/vrschedule NEW: Evenings and weekends will have more libraries participating in Ask Us. * The Law Library will have the same hours as Dafoe/Science/NJM (Yellow sections on the schedule). * Schedule times for other libraries are listed under the Notes section of the schedule. Contact me if you have any question. Regards, Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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VR: Leave No Ticket Unanswered
by Bill Poluha 16 Dec '16

16 Dec '16

Hello everyone, Remember to answer tickets as soon as possible. Please review the LibAnswers ticket queue and answer and close any outstanding tickets associated with your name. Deadline: Wednesday, December 21, 2016 Best practices for answering tickets: http://libguides.lib.umanitoba.ca/VRTraining/bestpractices#s-lg-box-wrapper… If you have any questions or need help, don’t hesitate to contact me. Thanks for your cooperation. Happy Holidays! Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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Coverage filled
by Diana Stojanovic-Lewis 12 Dec '16

12 Dec '16

Katherine Penner has graciously volunteered to take my VR shift. Thanks Catherine. Cheers diana Diana Stojanovic-Lewis Library Technician University of Manitoba Deer Lodge Centre 2109 Portage Ave Winnipeg, MB R3J 0L3 Phone: 204-831-2152 email: diana.stojanovic-lewis@umanitoba<mailto:diana.stojanovic-lewis@umanitoba> libguides.lib.umanitoba.ca/deerlodge

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Need VR coverage for December 13th
by Diana Stojanovic-Lewis 12 Dec '16

12 Dec '16

Hi all Would someone be able to cover my 2-3 VR shift tomorrow so I can attend our HSL Seasonal Celebration. Can trade for something on Wednesday pm or something in the New Year. thanks Cheers diana Diana Stojanovic-Lewis Library Technician University of Manitoba Deer Lodge Centre 2109 Portage Ave Winnipeg, MB R3J 0L3 Phone: 204-831-2152 email: diana.stojanovic-lewis@umanitoba<mailto:diana.stojanovic-lewis@umanitoba> libguides.lib.umanitoba.ca/deerlodge

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Coverage for a staff lunch
by Emma Popowich 02 Dec '16

02 Dec '16

Hello VR staffers! We are looking for VR coverage for the following shifts to enable our staff lunch on Dec 15th: Dec 15th 1-2 Dec 15th 2-3 If anyone is able to take these shifts on please let me know, and thanks in advance for considering. Emma E. Popowich | Head of Public Services Elizabeth Dafoe Library | 204-474-6593

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Re: [Lib-virtual-ref] EZProxy blacklist and error webpage
by Wei Xuan 28 Nov '16

28 Nov '16

Hi, As a follow-up to the email I sent last week, the attack to our EZproxy server stopped. The blacklist has been lifted. Users should have no problems accessing databases. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710 From: <lib-virtual-ref-bounces(a)lists.umanitoba.ca<mailto:lib-virtual-ref-bounces@lists.umanitoba.ca>> on behalf of Wei Xuan <Wei.Xuan(a)umanitoba.ca<mailto:Wei.Xuan@umanitoba.ca>> Date: Thursday, November 24, 2016 at 11:00 AM To: VR List <lib-virtual-ref(a)lists.umanitoba.ca<mailto:lib-virtual-ref@lists.umanitoba.ca>> Subject: [Lib-virtual-ref] EZProxy blacklist and error webpage Hi, Our EZproxy authentication script has been attacked. We are blacklisting certain countries where the attacks were from. As a result, legitimate users from those countries will also be blocked. They will see the following webpage and have to contact IST in order to whitelist their specific IP addresses. [cid:image001.png@01D2495E.35231210] Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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