- Lib-virtual-ref - University of Manitoba Mailing Lists

Virtual Reference Shift
by Gail Matheson 13 Sep '12

13 Sep '12

Hi, Is there anyone who can cover a virtual reference shift October 5th 2-3?? Thanks, Gail Gail Matheson Liaison Librarian Mathematics, Computer Science Sciences and Technology Library, University of Manitoba (204) 474-7064 | Gail_Matheson(a)umanitoba.ca<mailto:Gail_Matheson@umanitoba.ca>

1 0

Virtual Reference
by Gail Matheson 11 Sep '12

11 Sep '12

Hi Everyone, I wanted to send out a quick note to address some questions that have come up in regards to virtual reference shifts. 1. What should I do if no one shows up for the VR shift after mine? o We would ask everyone to try and arrive a few minutes early for their shift to ensure a smooth transition. However, everyone forgets sometimes. If no one shows up by the end of your shift and you know who is coming on after you try to contact them. If you can't get a hold of the next scheduled person or don't know who is scheduled you can either continue to provide virtual reference until someone else comes on, find someone to cover, or contact Gail Matheson. If you cannot continue to stay on virtual reference after your shift and you have contacted Gail you can log off. 2. What should I do if it is really busy during my shift and I can't keep up with the questions? o If you ever can't keep up with the questions you can either ask someone who also provides virtual reference to help or contact Gail Matheson and she will try to find someone to help out. 3. What should I do if I can't make my VR shift? o We would ask you or the library assigned to that timeslot to find someone to cover the shift. If it is impossible to find someone to cover please contact Gail Matheson as soon as possible. 4. Who should be logged in on Saturdays? o Saturday shifts are to be covered by reference staff in Science, Dafoe & NJM. All three libraries should be logged in and when not busy with in person patrons be available to answer questions. With three libraries on at once we anticipate it will be easier to answer VR questions when they come in. 5. I'm logged into Pidgin but the online chat widget on the webpage says unavailable what's happening? o The default preferences for Pidgin are to go idle after 5 minutes. Change your preferences in Pidgin by going to Tools, Preferences, Status/Idle, and change either "Minutes before becoming idle" to 90 or change "change to this status when idle" to Available to ensure you can go your whole shift without going offline. o [cid:image001.png@01CD8FFC.B5EA8AB0] **I would ask everyone to check their idle status, I think this might be the reason why chat reference looks offline sometimes** If you have any other questions or concerns about virtual reference feel free to contact me. Gail Gail Matheson Liaison Librarian Mathematics, Computer Science Sciences and Technology Library, University of Manitoba (204) 474-7064 | Gail_Matheson(a)umanitoba.ca<mailto:Gail_Matheson@umanitoba.ca> Gail Matheson Liaison Librarian Mathematics, Computer Science Sciences and Technology Library, University of Manitoba (204) 474-7064 | Gail_Matheson(a)umanitoba.ca<mailto:Gail_Matheson@umanitoba.ca>

1 0

Need a few extra hands on Wednesday & Thursday a.m.
by Jan Guise 14 Aug '12

14 Aug '12

Good morning! August 15th is tomorrow, and it is the next due date for regular library books. As you may know, patrons will not receive any notice until the 16th, at which point their books are overdue. Patrons cannot renew their books until the 16th. We might expect a higher volume of Virtual Reference questions on Wednesday and Thursday morning if people try to renew their books early, then use up their 3 renewal limit, then on the 16th have no renewals left to actually renew their books with. Can I ask a few circ staff to volunteer to staff Libraryh3lp Wednesday morning and Thursday morning, just in case we get a lot of questions about the due dates? Circ staff are better equipped to handle these questions, as they can look up patron records very quickly, check renewal limits, and problem-solve on the spot. Thanks! Janneka Guise, MMus, MLIS Head, Eckhardt-Gramatté Music Library University of Manitoba Winnipeg, MB R3T 2N2 Tel: (204) 474-7911 Mobile: (204) 294-1871

1 0

VT shift 11:00
by Angela Osterreicher 13 Aug '12

13 Aug '12

Can anyone cover us for the 11:00 VR shift today? Willing to trade. Angela Angela Osterreicher BSc MLS AHIP Librarian Deer Lodge Centre J.W. Crane Memorial Library 831-2107 angela.osterreicher(a)ad.umanitoba.ca<mailto:angela.osterreicher@ad.umanitoba.ca> Website: http://libguides.lib.umanitoba.ca/deerlodge Geriatric Toolkit: http://libguides.lib.umanitoba.ca/geriatrics Stay current with: http://twitter.com/GeriNews and http://infoltc.blogspot.ca/

2 1

FW: VR summer hours
by Elizabeth Braaksma 31 Jul '12

31 Jul '12

Sorry if this is a duplicate message; didn't seem to work the first time. From: Elizabeth Braaksma Sent: Tuesday, July 31, 2012 11:00 AM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: VR summer hours Hi Folks, Just a reminder that the summer VR hours are listed on the main Library Hours PDF, after the Sciences & Technology Library. The Hours are on the home page under "About Us" or via: http://umanitoba.ca/libraries/directors_office/images/LibraryHours.pdf Betty

1 0

Finding RefWorks
by Elizabeth Braaksma 31 Jul '12

31 Jul '12

Hi again, There have been a few VR questions on how to find Refworks from the new homepage. The link to Refworks is now included in the Citing and Writing page, which you access from the homepage under Services: [cid:image004.png@01CD6F0C.5194F660][cid:image002.png@01CD6F0C.2FF9E790] This comprehensive page also consolidates links to other citation management tools. [cid:image005.png@01CD6F0C.5194F660] Betty

1 0

VR summer hours
by Elizabeth Braaksma 31 Jul '12

31 Jul '12

Hi Folks, Just a reminder that the summer VR hours are listed on the main Library Hours PDF, after the Sciences & Technology Library. The Hours are on the home page under "About Us" or via: http://umanitoba.ca/libraries/directors_office/images/LibraryHours.pdf Betty

1 0

VR coverage Aug. 3 & 10
by Regena Rumancik 30 Jul '12

30 Jul '12

Good afternoon. Would anyone be able to cover the following two shifts: Friday, Aug 3rd, from 1-2 pm. Friday, Aug. 10th, from 1-2 pm. Law would be happy to switch for shifts this week or any shift starting the 20th of August. Thank you in advance, Donna and Regena regena.rumancik(a)ad.umanitoba.ca<mailto:regena.rumancik@ad.umanitoba.ca> 204-474-6712

1 0

Web chat unmanned
by Lorna Cameron 30 Jul '12

30 Jul '12

Hi all, Is the person with the 10:00 shift available? My shift is done and I have to log off.

2 1

Virtual Reference Coverage - July 27 & August 3
by Cathy Mudry 20 Jul '12

20 Jul '12

Hi everyone! I will be away on vacation for the next two weeks. Would someone be available to do July 27 (Friday) and August 3 (Friday) 2:00-3:00 p.m. Virtual Reference shifts? Thank you so much! Cathy Mudry

1 0