Lib-virtual-ref

lib-virtual-ref@lists.umanitoba.ca

431 discussions

Re: [Lib-virtual-ref] Access to Iceland Storage Rooms

by Kyle Feenstra

Hi Everyone This is to inform Ask Us staff of a procedural change for materials requested from the Icelandic Collection storage areas. If you receive a request on Ask Us for Icelandic Collection materials that are located in storage please refer the patron to Archives & Special Collections by providing the Archives’ phone number (204-474-9986) or email (archives(a)umanitoba.ca<mailto:archives@umanitoba.ca>). Archives staff will retrieve the item for the patron. Thanks. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053 From: Les Moor <Leslie.Moor(a)umanitoba.ca> Date: Friday, June 14, 2019 at 3:12 PM To: Kyle Feenstra <Kyle.Feenstra(a)umanitoba.ca> Cc: Shelley Sweeney <Shelley.Sweeney(a)umanitoba.ca> Subject: Access to Iceland Storage Rooms Hi Kyle, We are making some changes to access to the materials in the locked Iceland Work Room and Iceland Storage room on the 3rd floor. Mainly the people who ask to see materials in those rooms are researchers familiar with the Icelandic collection. They are infrequent and generally have been routed to Emma, but the Icelandic Collection is reporting through the Archives now so Emma has agreed to route those requests to Archives. The reason I’m contacting you is that apparently on at least one occasion one of these requests came through the “Ask Us” box in Primo and Gaitree went into one of the rooms to retrieve the requested materials. Going forward we would like requests coming via Ask Us for any Icelandic materials that aren’t in the stacks to also be directed to the Archives – either their general phone number (204-474-9986) or email address (archives(a)umanitoba.ca<mailto:archives@umanitoba.ca>). If you have any questions or concerns please let me know. Thanks, Les Les Moor Acting Associate University Librarian, Research Support Services University of Manitoba Libraries +1 204-474-6556 leslie.moor(a)umanitoba.ca<mailto:leslie.moor@umanitoba.ca>

4 years, 10 months

Help Us Review the new FAQ system

by Kyle Feenstra

Hi Everyone We are getting close to launching our new FAQs but before we complete final edits and go live we would like to invite you to test the system and give some feedback. You can view the FAQ website at https://umanitoba.libanswers.com<https://umanitoba.libanswers.com/>. When we go live the FAQs will be linked from the Ask Us slide-out in Primo to encourage users to consult the FAQs before they initiate a chat. Please keep in mind that the FAQs do not replace the content currently found in the Help Hub. Instead they are designed to help users navigate to Help Hub information more easily and reduce the number of basic questions asked through virtual reference. If you would like to offer feedback you may do so by replying to this email by June 21. Please pay particular attention to any: * Broken links * Incorrect information * Errors in spelling or grammar * Website glitches (both mobile and desktop views) The questions included in the FAQs were chosen based on the most commonly asked questions documented in chat transcripts over an 18 month period. At this time, we will not be adding any additional FAQs. We will however, periodically review this resource as library services and user needs will inevitably change. Please also note that we are not reviewing the content of Help Hub pages as part of this process so please limit your review to FAQ pages only. Thanks for your help with this. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

4 years, 10 months

Thursday June 20 : 1-2

by Mia Douchant

Hi All, Is anyone available to swap this shift with me? I can cover pretty much anything on Friday June 21st, or Tuesday June 18th. Mia Mia Douchant Assistant to E. Popowich, Head Elizabeth Dafoe Library 112 Elizabeth Dafoe Library 25 Chancellors Circle Winnipeg, MB R3T 2N2 Ph. 204-474-7483 URL: www.umanitoba.ca/libraries<http://www.umanitoba.ca/libraries>

4 years, 10 months

Reminder: WRHA transfers

by Nicole Askin

Hi all, Just a reminder that when transferring tickets to the WRHA Virtual Library queue, please transfer them to the queue itself, not to a specific user (unless you've spoken to that staff member ahead of time). This can be done by selecting Transfer to: Queue, WRHAVL Queue, and Do not assign to a specific user, as shown in this screenshot: [cid:image001.png@01D5202A.81A5F530] Thanks, Nicole

4 years, 10 months

June 25th VR coverage filled

by Daisy Santos

Thank you to Jessica E and Diana S-L for covering June 25th 2 pm to 4 pm for NJM. Thanks also to others who volunteered. ________________________________ DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba | 246 Brodie Centre | P: 204-789-3462 | E: Daisy.Santos(a)umanitoba.ca<mailto:Daisy.Santos@umanitoba.ca>

4 years, 11 months

VR coverage- need help June 25th

by Daisy Santos

Hello all: NJM has a training session on Tuesday, June 25th from 2 pm to 4 pm. We are looking for help in covering the 2 pm to 3 pm and 3 pm to 4 pm shifts. Please let me know if you can help cover the shift or would like to trade shifts. Thank you. ________________________________ DAISY SANTOS | Supervisor, Client Service Desk | Neil John Maclean Health Sciences Library | University of Manitoba | 246 Brodie Centre | P: 204-789-3462 | E: Daisy.Santos(a)umanitoba.ca<mailto:Daisy.Santos@umanitoba.ca>

4 years, 11 months

Answering Tickets

by Kyle Feenstra

Hi Everyone We have noticed in past years that during the summer months because of reduced hours we tend to get more tickets submitted. This is just a reminder to be sure to check for unanswered tickets when you are on Ask Us. Please also pay attention to tickets that may have appeared in the spam tab in the lib-answers dashboard. These are also our responsibility. Let me know if you have questions or need clarification. -Kyle Kyle A. Feenstra Coordinator, Learning & Instruction Support University of Manitoba Libraries kyle.feenstra(a)umanitoba.ca 204-480-1053

4 years, 11 months

CORRECTION - NJM Library summer schedule: effective May 21, 2019

by Sherri Vokey

The NJM Library will be switching to summer hours effective Tuesday, May 21 through August 30. The library will be closed on the long weekend (May 18, 19, and on Victoria Day, May 20). NJM Library’s summer hours are: Monday – Friday: 8am – 5pm Saturday: closed Sunday: closed There will be no extended or ‘study hall’ hours during the summer period. -- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library Associate Librarian, University of Manitoba http://libguides.lib.umanitoba.ca/health 204-789-3864 | sherri.vokey(a)umanitoba.ca<mailto:sherri.vokey@umanitoba.ca> ORCID: http://orcid.org/0000-0002-2396-0413

4 years, 11 months

NJM Library summer schedule: effective May 21, 2019

by Sherri Vokey

The NJM Library will be switching to summer hours effective Tuesday, May 21 through August 30. The library will be closed on the long weekend (May 18, 19, and on Victoria Day, May 20). NJM Library’s summer hours are: Monday – Friday: 8am – 6pm Saturday: closed Sunday: closed There will be no extended or ‘study hall’ hours during the summer period. -- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library Associate Librarian, University of Manitoba http://libguides.lib.umanitoba.ca/health 204-789-3864 | sherri.vokey(a)umanitoba.ca<mailto:sherri.vokey@umanitoba.ca> ORCID: http://orcid.org/0000-0002-2396-0413

4 years, 11 months

VR shift coverage - short notice

by Jessica Enns

Hi all, Is anyone available to fill my VR shift from 12-1 today? I am away for a medical appointment at that time, and completely forgot about getting my slot covered! Any help is appreciated! Thanks, Jessica Enns Library Assistant 4 Science and Technology Library University of Manitoba (204)480-1468

5 years

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Lib-virtual-ref