October 2011 - Lib-virtual-ref - University of Manitoba Mailing Lists

Poll: location of permalinks tutorials
by Betty Braaksma 31 Oct '11

31 Oct '11

New videos explaining how to find & use permalinks (or persistent/durable/premanent links) have been created, thanks to Lyle Ford and Katherine Penner. Where on the Libraries' website should the tutorial links go? I've created a poll in staff.lib for your vote: http://staff.lib.umanitoba.ca/node/3619 The poll will be active for today only, since we want to get this information on the website quickly. Thanks, Betty

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Virtual ref tonight
by Betty Braaksma 31 Oct '11

31 Oct '11

Hi everyone, Sorry for the short notice, but I've just learned that Shaun is not able to do this evening's virtual reference shift. He is scheduled from 5pm-11pm - can anyone cover some of that time? thanks! Betty

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Today's Libraryh3lp update
by braaksma＠cc.umanitoba.ca 27 Oct '11

27 Oct '11

There was a major outage of the libraryh3lp service yesterday, which may still be affecting things this morning. Here is a message from the administrators this morning: "Yes, there definitely was a problem this morning, probably related to the issue with coming back up from the Amazon [server] outage yesterday. We believe the service should be up now, and we're watching it very closely. If your service still isn't right, try to logout/in. If that doesn't fix it, give me a URL for one of your pages with a widget." If you're experiencing problems today, please let me know. thanks! Betty

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libraryh3lp problems today
by Betty Braaksma 26 Oct '11

26 Oct '11

Just FYI - the libraryh3lp administrators are reporting that there have been some stability issues with the system over the last hour or so. Please let me know if you encounter any problems, so I can report it to them. thanks Betty

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VR unstaffed
by Betty Braaksma 25 Oct '11

25 Oct '11

I just noticed that virtual reference is unstaffed. I am able to cover only until 12:45 thks Betty

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VR problem
by Daisy Santos 24 Oct '11

24 Oct '11

We are getting a "Service Unavailable" message when attempting to sign in to Library H3lp. Does anyone know what's happening? Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 Home page: <http://libguides.lib.umanitoba.ca/health/> http://libguides.lib.umanitoba.ca/health/ Facebook page: <http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci ences-Libraries/98627719719> http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Scie nces-Libraries/98627719719 Twitter: <http://twitter.com/healthlibrary/> http://twitter.com/healthlibrary/

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Tuesday a.m. VR is covered
by Betty Braaksma 24 Oct '11

24 Oct '11

Thanks to Katherine for volunteering to fill in from 9-10am tomorrow!

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Coverage for Tuesday Oct 25
by Betty Braaksma 24 Oct '11

24 Oct '11

Good morning, Due to some computer problems, Bill W. may not be able to do the 9-10am virtual ref. shift tomorrow. Can anyone cover, just in case the problem can't be fixed in time? thanks Betty

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2:00 shift today
by Donna Sikorsky 21 Oct '11

21 Oct '11

The person who does the 2:00 VR shift is not in today. I have a meeting and cannot continue beyond my designated 2:00 end time. If someone is able to cover the hour, please do so. Donna Donna Sikorsky, BA, MLIS Acting Reference Librarian E.K. Williams Law Library University of Manitoba 224 Dysart Road Winnipeg, MB R3T 2N2 Tel.: 204.474.6372 Fax: 204.474.7582 E-mail: donna_sikorsky(a)umanitoba.ca

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Texting problems in VR today
by Betty Braaksma 19 Oct '11

19 Oct '11

Hi everyone, It looks like there may be a problem with the SMS gateway, which handled incoming text messages from phones. They're coming in as batches of several texts all at once, which suggests to me they might have been backlogged & then are cleared. I've reported it to LETS and am awaiting further information. thks Betty

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