- Lib-virtual-ref - University of Manitoba Mailing Lists

VR Best practices
by Bill Poluha 13 Sep '16

13 Sep '16

Hi, I’ve started up a section on the VR training guide that addresses best practices. http://libguides.lib.umanitoba.ca/VRTraining/bestpractices This is a work in progress and will be updated as things come up. I have a list of items to add to it as well. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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LibChat "idle message" to patron while you are busy answering their questions
by Bill Poluha 13 Sep '16

13 Sep '16

Hi, There seems to be a bit of confusion from our patron’s and VR staff with the idle message we originally suggested that reads: "I’ve stepped away from the desk…" You can enter your Idle Message under Nicknames and other settings. Scroll down to LibChat Settings to make the change. Instructions on changing your Idle Message and suggested language and elapsed time before the idle message appears to patrons is at this link. http://libguides.lib.umanitoba.ca/c.php?g=539022&p=3696165#s-lg-box-wrapper… If you have any questions let me know. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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CIBC interac
by Wei Xuan 13 Sep '16

13 Sep '16

Hi, As what you may have noticed, patrons with a debit card from CIBC won't be able to use Interac Online to make an online payment. The reason is that CIBC doesn't support the Interac Online service. http://interac.ca/en/interac-online-consumer.html has a list of participating banks and credit unions on their main page. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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LibChat Alert Update
by Bill Poluha 09 Sep '16

09 Sep '16

Hello, SpringShare just sent us a solution to the issue of VR staff not displaying in Staff Online: 1. Click on the Logout link in the upper right of orange navigation bar. 2. Clear the browser's Cookies AND Cache 3. Sign back into LibAnswers Sometimes a browser's cookies and/or cache will hold onto incorrect or outdated information. Clearing the cookies and cache will force the browser to get the most up-to-date information, so it's a great first line of defense when troubleshooting problems that pop up. Detailed instruction are available at: http://guidefaq.com/a.php?qid=5909 If you have any questions or concerns about LibAnswers/LibChat don't hesitate to contact me. Bill - VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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LibChat Issue Alert
by Bill Poluha 08 Sep '16

08 Sep '16

Hello, We discovered that staff logged-in to LibChat may not have their names displayed in the Staff Online box in LibChat When you login to LibChat and do not see anyone listed under Staff Online initiate a Group Chat (icon in the top right corner of Staff Online box) to say hi and find out who else is online with you. This will help us with our shift change transitions. We are working with SpringShare to resolve this issue. Stay tuned for updates in the Administrative Announcements box on the LibAnswers dashboard. Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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SpringShare's products slow
by Wei Xuan 07 Sep '16

07 Sep '16

Hi, FYI. A-Z list may have some issues, and there is slowness with SpringShare's products. SpringShare is investigating. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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shifts taken-thanks Shaun!!!
by liv valmestad 24 Aug '16

24 Aug '16

-- Liv Valmestad Art Librarian, M.F.A., M.L.I.S. Architecture/Fine Arts Library University of Manitoba Winnipeg, MB R3T 2N2 Tel: (204) 474-8447 Mobile: (204) 227-4071

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VR shifts
by liv valmestad 24 Aug '16

24 Aug '16

Hello all, I cannot do the following VR shifts and have been unable to switch within our unit. Sept.1 at 10:00 - 11:00 Sept. 8 10:00-11:00. I can do a swap, but only pick up shifts in November and December (not on Wednesdays, nor T-Th 9:30-11:30.) thanks, Liv -- Liv Valmestad Art Librarian, M.F.A., M.L.I.S. Architecture/Fine Arts Library University of Manitoba Winnipeg, MB R3T 2N2 Tel: (204) 474-8447 Mobile: (204) 227-4071

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FW: Notifications - Send Courtesy Notices and Handle Loan Renewals - Completed with Warnings
by Wei Xuan 15 Aug '16

15 Aug '16

Hi, It seemed suddenly a lot of patrons call in today to report that they couldn’t renew their books. The reason is most likely that they have reached the maximum renewal period for the loans. From the system job that was run on August 13th, you can see 2765 loans were unable to be renewed. I randomly checked two patrons and found some of their loans were created in 2014. They have been renewing books that were borrowed in 2014. It definitely violates our circulation policy which only allows patrons to renew a loan for up to 3 times. The maximum renewal period was not correctly set up in Alma in the past. That’s why they could always renew items. The bug has been fixed. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710 From: LibraryNotices(a)umanitoba.ca [mailto:LibraryNotices@umanitoba.ca] Sent: Saturday, August 13, 2016 3:07 AM To: Wei Xuan <Wei.Xuan(a)umanitoba.ca> Subject: Notifications - Send Courtesy Notices and Handle Loan Renewals - Completed with Warnings [logo] This is an automatically generated email. Please do not reply. System Job Notification 13/08/2016 Xuan Wei University of Manitoba Dear Wei Xuan, Job Report Process ID 881503487030001651 Name Notifications - Send Courtesy Notices and Handle Loan Renewals Started on 13/08/2016 02:00:04 AM CDT Finished on 13/08/2016 03:07:05 AM CDT Total run time 1 Hours 7 Minutes 1 Seconds Created by System Status Completed with Warnings Status date 13/08/2016 03:07:05 AM CDT Records processed 11756 Records with exceptions 0 Job Events Loan was not renewed since automatic renewal rules do not apply(1144) loans not renewed(2765) Loan renew succeeded(7847) Courtesy notification was sent to user(628) Failed to send Email courtesy notification to user(0) Failed to send Email courtesy notification to user because no preferred address exists(27) Failed to send Email courtesy notification to user because email address is not in include list(0) Failed to send Email courtesy notification to user because channel was disabled(0) Failed to send SMS courtesy notification to user(0) Failed to send SMS courtesy notification to user because no preferred SMS address exists(0) Notification not sent because the patron has opted out of receiving this letter(0) Sincerely University of Manitoba

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EZproxy login down
by Wei Xuan 15 Aug '16

15 Aug '16

Hi, The EZproxy authentication for off-campus access is down. Users will get an alert saying "Invalid ID or password" (Capture2.jpg). We have asked OCLC to fix it ASAP. I will keep you updated. If a patron reports a login issue, please check the URL. If it starts with https://login.uml.idm.oclc.org , then it is the EZproxy login. Logging into the library account is not affected. I am sorry for the inconvenience. Wei

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